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Otometrics Concerned about OTC/Demo - September 2019

Is Digital Ear Scanning a Silicone Replacement?

Jackie Phillips, AuD, Don Kim, AuD

July 1, 2019

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Question

Is digital ear scanning a silicone replacement? 

Answer

Jackie Phillips, AuD: No, digital ear scanning with Otoscan brings audiologists so much more value than merely taking impressions. A modified workflow that started with ear scanning at the onset of the patient journey can potentially bring more patients to your door. Here is an illustration that compares a traditional workflow to a new workflow with Otoscan:

Don Kim, AuD: Otoscan speeds up the processes to support end-user satisfaction. By incorporating digital ear scanning at the beginning of the hearing evaluation appointment, Otoscan creates a “wow factor” for the patient. Being able to visualize the live stitching of their own digital 3D ear creates more conversation and counseling opportunities. Practices who participated in our global pilot program in 2018 reported that 94% of their patients thought the ear scanning technology they experienced is exciting and interesting. 

This Ask the Expert is an excerpt from the interview, Rethink Audiology: Delivering Personalized Care In the Age of Over-the-Counter Solutions.


jackie phillips

Jackie Phillips, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Jackie Allen Phillips, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Phillips works closely with National Key Account Manager Don D. Kim, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. More specifically, she is responsible for developing corporate and key account relationships; which includes establishing structure, governance, and guidance as well as driving and leading selected corporate and key strategic accounts. Prior to joining Otometrics, Dr. Phillips worked with Siemens Hearing Instruments in various roles, including Senior Manager of Government & Contract Services, and Senior Account Representative. Before working on the manufacturing side of audiology, Dr. Phillips worked 7 years in a clinical capacity for Houston Ear, Nose, and Throat Clinic. 

In addition to her bachelor of Science degree in communication disorders from Stephen F. Austin University, Dr. Phillips holds a master’s degree in audiology from Lamar University and a doctorate of audiology from A. T. Still University’s Arizona School of Health Sciences. She is currently a member of the American Speech Hearing Association and American Academy of Audiology and holds her Clinical Certificate of Competency in Audiology.


don kim

Don Kim, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Don Kim, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Kim works closely with National Key Account Manager Jackie Allen Phillips, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. Previous to his current role, he was a Field Clinical Specialist for Otometrics where he has trained over 1000 providers and given over 200 National and Regional presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry. Prior to his corporate career, Dr. Kim has gained experience in a variety of practice and clinical settings. He has owned a private practice and served as Director of Audiology for several clinics where he has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  In addition, his experiences have awarded him the opportunity to lead two start-ups in the audiology industry.  Dr. Kim received his Doctor of Audiology degree from East Tennessee State University and obtained his Bachelor in Science in Mathematics from Birmingham-Southern College.  

Dr. Kim received his Doctorate in Audiology from East Tennessee State University and his Bachelor of Science degree in Mathematics from Birmingham-Southern College.


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