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Otometrics Otoscan - March 2020

How Do I Become Comfortable with Scanning via Otoscan?

Jeanette Fitzke, AuD, Melissa Lebon, AuD, Ellen Frederick, AuD, Keeley Moore, MA, CCC-A

May 1, 2019

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Question

How long does it take for an audiologist to become comfortable with scanning with Otoscan? Describe the training process.

Answer

Jeanette Fitzke, AuD: Everyone is different but on average, it takes approximately 30 real ear scans to get to a confident level. Along with Jackie and Don, your dedicated Otometrics sales rep and Clinical Field Audiologist are available to guide the training process for new users. Our goal is to make sure clinicians are comfortable and confident in the new technology we are introducing into their clinic. We have developed a series of engaging training opportunities including a series of training videos to boost user comfort.  

Melissa Lebon, AuD: 3D ear scanning is a relatively new technology so, as trainers, we also went through intensive training ourselves. In my experience, the “Gamified Training Application” that is part of the Otoscan system was really helpful. Gamification is the process of integrating game mechanics into a learning process to motivate participation and engagement.

Ellen Frederick, AuD: To Melissa’s point, I like that our Otoscan training software provides a progress report to gauge ear scanning readiness. The application also provides real-time feedback regarding technique. Like any new technology that has been introduced to audiology, it simply takes practice to get to a level of confidence. And we will be available to help fellow audiologists adopt digital ear scanning.

Keeley Moore, MA: Audiologists can rest assured a comprehensive training program is in place, such as our new Hands-on Otoscan Training that is available for 0.4 CEUs.

This Ask the Expert is an excerpt from the interview, Rethink Audiology: Delivering Personalized Care In the Age of Over-the-Counter Solutions.


jeanette fitzke

Jeanette Fitzke, AuD

Team Lead and Field Clinical Specialist, West region, Otometrics, a division of Natus

Jeanette Fitzke, AuD, joined Otometrics, division of Natus, in February 2015 as the West Regional Field Clinical Audiologist where she has trained several providers and given multiple local, state and national presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry.  She has 17 years of clinical experience in such settings as ENT, hospital, and multi-specialty clinics where she worked with a variety of age populations and focused on diagnostics, hearing aid services, vestibular care, and electrophysiological testing.  

Dr. Fitzke obtained her B.S. from University of Arizona, M.S. from Arizona State University and AuD from A.T. Still University.  She is currently a member of the American Speech Hearing Association and American Academy of Audiology and holds her Clinical Certificate of Competency in Audiology.


melissa lebon

Melissa Lebon, AuD

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Melissa Lebon, AuD is the central region Field Clinical Audiologist at Otometrics.  She joined the team in July of 2017.  Prior to joining Otometrics, Dr. Lebon was part of the Professional Services Department at Unitron, where she provided hearing aid and software support to their customers.  She also worked in a private practice clinic providing general audiologic diagnostics and hearing aid fitting.  

Dr. Lebon earned her Doctor of Audiology from the State University of New York at Buffalo and her Bachelor of Applied Science in Communication Sciences and Disorders at the University of Minnesota, Duluth.  She is currently a member of the American Speech Language Hearing Association and holds her Clinical Certificate of Competency in Audiology.


ellen frederick

Ellen Frederick, AuD

Field Clinical Audiologist, East region, Otometrics, a division of Natus

Ellen Frederick, AuD, is the field clinical audiologist in the Eastern United States for Otometrics, a division of Natus.  Dr. Frederick has gained experience in a variety of practices and clinical settings working with neonates through geriatric individuals. Her experience includes diagnostic testing, vestibular evaluation, tinnitus management, hearing aid fitting, and research.  She has worked in several private audiology practices, otolaryngology practices, and University medical centers where she has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  

Dr. Frederick received her Doctorate in Audiology from Arizona School of Health at A.T. Still University. 


keeley moore

Keeley Moore, MA, CCC-A

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Keeley Moore, MA, CCC/A, is a Field Clinical Audiologist at Otometrics, a division of Natus, where she acts as client liaison for product support as well as offer clinical education and training. She has more than 15 years of experience as a practicing audiologist. She joined Otometrics from the Illinois Early Hearing Detection and Intervention Program, where she was an audiological consultant.  While there, she played a key role in training and supporting lay hearing screeners, which included teaching OAE hearing screening courses and leading practicum for lay screeners.  Prior to that position, Dr. Moore was a clinical and educational audiologist with a non-profit speech and hearing clinic. In that position, she served a diverse patient population and performed pediatric through geriatric behavioral audiometric assessment; and implemented habilitation and rehabilitation services.  She also performed hearing aid and FM selection, fitting, verification, and management. Additionally, she counseled and taught advocacy skills to parents, students, and professionals, among many other responsibilities. She has also worked in ENT clinics and hospital environments; and is skilled in a broad spectrum of audiology and vestibular practices. 

Dr. Moore served honorably in the United States Marine Corps from 1985 through 1990, as a non-commissioned officer. She holds a B.A. in speech and hearing sciences from Indiana University, earning her Masters in Audiology from The Ohio State University. She holds a certificate of clinical competence and is certified by the American Board of Audiology.


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