AudiologyOnline Phone: 800-753-2160


Phonak Audéo™ Paradise - August 2020

How Can I Troubleshoot Bluetooth® Issues with My Patients' Hearing Aids?

Erika Porter, AuD

July 14, 2021

Share:

Question

How can I troubleshoot Bluetooth® issues with my patients’ hearing aids?

Answer

You’re not alone in feeling like we, as hearing care providers, are Bluetooth technicians! If your patients’ hearing aids are Made-For-All, they utilize Bluetooth Classic for bilateral streaming of phone calls and audio. Bluetooth Classic is a future-proof protocol that billions of devices have relied upon for decades. These hearing aids pair to external devices (iPhone and Android smartphones, flip phones, tablets, computers, etc.) via the Bluetooth menu on the device. On that menu, you’ll see whichever aid you designated as the Bluetooth Side in the Target software (this is also the side used for own voice pickup). This means that pairing is the same process as with anything else using Bluetooth, such as a car, a Bluetooth headset, or an external speaker.  

Troubleshooting Bluetooth Classic

If you’re looking for troubleshooting steps, here are some great starting points:

  1. Be curious and ask yourself these questions: What are they experiencing? When does it happen? Did it just start happening? If so, what changed? Are the issues occurring during phone calls AND streaming? All of these answers will help you understand where to focus.
  2. Power the phone all the way off and restart. It’s simple, but can reset things and is a good first step.
  3. Check for updates for the hearing instrument(s), phone OS, and application.
  4. Isolate the occurrence. Pair the hearing aids to another phone and test and/or pair a different set of hearing aids to the patient’s phone. This exercise can help differentiate if the issue originates with the phone or the hearing aids.
  5. Change the bandwidth, which refers to how Bluetooth devices communicate. Phonak devices support both adaptive and fixed bandwidth. This is done in Target or in the myPhonak application’s “Bluetooth phone call” section of the My Hearing Aids menu.
  6. Delete and re-pair the hearing aids. Select “forget device” in the app and in the phone’s general Bluetooth settings, then re-pair. 
  7. Discuss notifications with your patient. If their key clicks, haptics, and non-essential notifications are bothersome, turn them off in the phone settings.

Phonak offers top-rated solutions for your patients

Benefits of a Phonak solution include top-rated streamed sound quality. And because streamed signals are part of our multi-base automatic (AutoSense OS) streaming, you have the flexibility to individually customize speech-weighted streamed signals (like podcasts or television), music-weighted streamed signals, and Bluetooth phone calls. This mean you can truly meet the audibility needs and preferences of your patients to give them the very best sound quality regardless of the situation. 

We’re here to help! Contact your Phonak representative for assistance with Bluetooth technology. Additional troubleshooting information, compatibility checker, and helpful videos are available in our Bluetooth Troubleshooting Guide or by visiting phonak.com/product-support. Our Consumer Line (1-800-679-4871) can also be a help for your patients, if they’re not in your office with you.


erika porter

Erika Porter, AuD

Erika Porter joined Phonak as a Clinical Trainer in April of 2019. She received her bachelor’s degree in Speech and Hearing Science and master’s degree in Communication Disorders-Audiology from Arizona State University. She later went on to earn her AuD from A.T. Still University. Prior to joining Phonak, Erika worked in private practice settings providing tinnitus and hearing aid services. She especially enjoyed helping families through the journey of better hearing. She is currently based in Phoenix, AZ.


Related Courses

Phonak Product Troubleshooting and Pro-Tips
Presented by Erika Porter, AuD
Recorded Webinar
Mon, Oct 25, 2021 at 12:00 pm EDT
Phonak

Presenter

Erika Porter, AuD
Course: #36634Level: Intermediate1 Hour
  'I can immediately apply some content learned to the patients that I will be seeing tomorrow'   Read Reviews
Troubleshooting can be difficult from a technical perspective and often becomes more difficult when considering the human factors of both wearers, like ambiguous descriptions from non-technical people, and hearing health care professionals, whose skill may vary based on knowledge and experience. This course seeks to demystify troubleshooting by providing an overview of current technology, a systematic review of each component and a disciplined approach for cross checking the technology.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Demonstrating Paradise
Presented by Erika Porter, AuD
Recorded Webinar
Phonak

Presenter

Erika Porter, AuD
Course: #35615Level: Intermediate1 Hour
  'Clear and concise'   Read Reviews
Phonak Paradise offers many benefits for individuals with hearing loss that can be actively demonstrated. Techniques to counsel patients about new features and expected benefits will be discussed in great detail.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Expand Your Reach
Presented by Erika Porter, AuD
Live WebinarMon, Nov 29, 2021 at 12:00 pm EST
Mon, Nov 29, 2021 at 12:00 pm EST
Phonak

Presenter

Erika Porter, AuD
Course: #36966Level: Intermediate1 Hour
As technology continues to evolve, new and unique solutions are continuously made available to meet the needs of individuals with hearing loss. This presentation will review several new solutions that clinicians can use to expand their clinical offerings beyond just hearing aids alone.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Meet Marvel 2.0; More Love at First Sound
Presented by Erika Porter, AuD
Recorded Webinar
Phonak

Presenter

Erika Porter, AuD
Course: #33469Level: Introductory1 Hour
  'Speaker seemed like she was reading from her notes most of the time and doesn't present ofter'   Read Reviews
The Audeo Marvel family has gone beyond expectations, delivering love at first sound to patients who wear it and universal connectivity for the audiologists who fit it. With Marvel 2.0, Phonak is introducing even more hearing performance, more connectivity and apps, and more choice. This course will review the new additions to the Marvel portfolio as well as new technology updates.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Advanced Target Programming
Presented by Erika Porter, AuD
Recorded Webinar
Phonak

Presenter

Erika Porter, AuD
Course: #34524Level: Intermediate1 Hour
  'excellent info'   Read Reviews
Phonak Target is the world’s favorite fitting software. Easy to use and navigate, Phonak Target 6.2 includes support Phonak hearing aids, including the newest additions of Virto Marvel and Naida Marvel. Discover how to optimize your patient’s hearing experience and performance in every hearing environment while ensuring their hearing aid blends into their everyday life. In this course we will review different case examples that may be similar to what you hear every day, and look at the ins and outs of Phonak Target Software to review making adjustments to meet patient needs.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More