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Why is Hearing on the Phone so Difficult?

Jim Rollins, BC-HIS

February 17, 2014

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Question

Why is hearing on the phone so difficult?

Answer

For many of your patients, listening on the telephone can be a difficult, frustrating experience.  Even people with normal hearing often need to ask for certain names and other information to be spelled out or repeated.  People with hearing loss experience even more difficulty for two reasons:

  1. The telephone signal is weak and the frequency range is significantly compressed  
  2. Unlike face-to-face communication, there are no visual cues to help with understanding

When talking on the telephone, critical visual cues, such as eye contact, shifts in gaze, or facial expression to signal the end of a statement or a new conversational turn, are not available.  The talker’s face also helps interpret the emotion of their statement. 

CaptionCall reintroduces the visual cues into the phone conversation, allowing the hearing impaired individual to read what is being said on a large 7” screen with large text.  It provides fast, accurate, smooth-scrolling captions (Silkscroll™ captioning) to facilitate a natural phone conversation.

The CaptionCall phone also provides handset amplification (up to +40db gain), adjustable ringer pitch and volume (up to 95dB SPL), and the ability to boost frequencies for their individual unique hearing loss for the ultimate audio experience.

To learn more about CaptionCall, or how you can provide your qualified patients with a free CaptionCall phone, please visit www.CaptionCallProvider.com, or call 1-877-557-2227.  We can provide you with complimentary patient brochures and a demo phone for your office.  We look forward to hearing from you.

You  may also learn more about CaptionCall on the CaptionCall Expo Page on AudiologyOnline.


jim rollins

Jim Rollins, BC-HIS

Jim is a seasoned hearing-care professional.  He has worked for Sonic Innovations, Siemens Hearing Instruments, and Beltone Electronics.  He has also managed five of his own Beltone Hearing Aid Clinics.  Jim is a Board Certified Hearing Instrument Specialist, and is now assisting the hearing impaired through CaptionCall.


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