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Otometrics Otoscan - November 2019

Why Should You Add Otoscan to Your Workflow?

Jackie Phillips, AuD, Melissa Lebon, AuD, Don Kim, AuD, Ellen Frederick, AuD, Keeley Moore, MA, CCC-A, Jeanette Fitzke, AuD

November 4, 2019

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Question

Why should a practice owner consider adding Otoscan to their workflow?

Answer

Jackie Phillips, AuD: Otoscan can help generate excitement and attract new clients. Deliver customized hearing care and differentiate against competition. Complement your professionalism by deploying cutting-edge technology. Reach more patients and grow your referral base through community health care events showcasing the latest innovation within hearing care.

Melissa Lebon, AuD: Otoscan is a tool to please more patients. Audiologists can use Otoscan to create engaging, personalized experiences and convert and retain more clients. 

Don Kim, AuD: Using Otoscan can also reduce liability with less invasive digital scanning. We have developed technology that could provide a less invasive way to make custom devices.

Ellen Frederick, AuD: Convert and retain more patients by personalizing the hearing care experience. End with better care outcomes and fewer returns.

Keeley Moore, MA: Otoscan digital ear scanning can contribute to a more streamlined process. For example, you can upload accurate 3D digital files to the Otocloud portal and save time, and money when you deliver custom hearing aids.

In fact one of our customers, Peter D. Sotiropoulos, Au.D., the owner of Hearing Rehabilitation Center in Illinois, shared that Otoscan kept the ear mold turnaround time to a minimum. He went as far as saying it helped decrease our shipping time and cost by fifty percent. That’s a huge time and cost savings to consider.

Jeanette Fitzke, AuD: More importantly, in the age of over-the-counter (OTC) hearing aids and apps, providing a personalized experience for your patients not only boosts patient satisfaction, it can also help differentiate your clinic from your competition down the street.

Talk to your local Otometrics sales representative to schedule a live demo. Explore the many ways Otoscan can support you in adding value to your clinic. 

This Ask the Expert is an excerpt from the interview, Rethink Audiology: Delivering Personalized Care In the Age of Over-the-Counter Solutions.​​


jackie phillips

Jackie Phillips, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Jackie Allen Phillips, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Phillips works closely with National Key Account Manager Don D. Kim, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. More specifically, she is responsible for developing corporate and key account relationships; which includes establishing structure, governance, and guidance as well as driving and leading selected corporate and key strategic accounts. Prior to joining Otometrics, Dr. Phillips worked with Siemens Hearing Instruments in various roles, including Senior Manager of Government & Contract Services, and Senior Account Representative. Before working on the manufacturing side of audiology, Dr. Phillips worked 7 years in a clinical capacity for Houston Ear, Nose, and Throat Clinic. 

In addition to her bachelor of Science degree in communication disorders from Stephen F. Austin University, Dr. Phillips holds a master’s degree in audiology from Lamar University and a doctorate of audiology from A. T. Still University’s Arizona School of Health Sciences. She is currently a member of the American Speech Hearing Association and American Academy of Audiology and holds her Clinical Certificate of Competency in Audiology.


melissa lebon

Melissa Lebon, AuD

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Melissa Lebon, AuD is the central region Field Clinical Audiologist at Otometrics.  She joined the team in July of 2017.  Prior to joining Otometrics, Dr. Lebon was part of the Professional Services Department at Unitron, where she provided hearing aid and software support to their customers.  She also worked in a private practice clinic providing general audiologic diagnostics and hearing aid fitting.  

Dr. Lebon earned her Doctor of Audiology from the State University of New York at Buffalo and her Bachelor of Applied Science in Communication Sciences and Disorders at the University of Minnesota, Duluth.  She is currently a member of the American Speech Language Hearing Association and holds her Clinical Certificate of Competency in Audiology.


don kim

Don Kim, AuD

National Key Account Manager, Otoscan - Otometrics, a division of Natus

Don Kim, AuD, serves as the National Key Account Manager, Otoscan for Otometrics, a division of Natus. In this capacity, Dr. Kim works closely with National Key Account Manager Jackie Allen Phillips, AuD, and a team of Field Clinical Audiologists to lead customer education and training specific to the Otoscan 3D ear scanning solution. Previous to his current role, he was a Field Clinical Specialist for Otometrics where he has trained over 1000 providers and given over 200 National and Regional presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry. Prior to his corporate career, Dr. Kim has gained experience in a variety of practice and clinical settings. He has owned a private practice and served as Director of Audiology for several clinics where he has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  In addition, his experiences have awarded him the opportunity to lead two start-ups in the audiology industry.  Dr. Kim received his Doctor of Audiology degree from East Tennessee State University and obtained his Bachelor in Science in Mathematics from Birmingham-Southern College.  

Dr. Kim received his Doctorate in Audiology from East Tennessee State University and his Bachelor of Science degree in Mathematics from Birmingham-Southern College.


ellen frederick

Ellen Frederick, AuD

Field Clinical Audiologist, East region, Otometrics, a division of Natus

Ellen Frederick, AuD, is the field clinical audiologist in the Eastern United States for Otometrics, a division of Natus.  Dr. Frederick has gained experience in a variety of practices and clinical settings working with neonates through geriatric individuals. Her experience includes diagnostic testing, vestibular evaluation, tinnitus management, hearing aid fitting, and research.  She has worked in several private audiology practices, otolaryngology practices, and University medical centers where she has been responsible for the business growth, development of audiology protocols, and optimizing the business/workflow within the clinic.  

Dr. Frederick received her Doctorate in Audiology from Arizona School of Health at A.T. Still University. 


keeley moore

Keeley Moore, MA, CCC-A

Field Clinical Audiologist, Central region, Otometrics, a division of Natus

Keeley Moore, MA, CCC/A, is a Field Clinical Audiologist at Otometrics, a division of Natus, where she acts as client liaison for product support as well as offer clinical education and training. She has more than 15 years of experience as a practicing audiologist. She joined Otometrics from the Illinois Early Hearing Detection and Intervention Program, where she was an audiological consultant.  While there, she played a key role in training and supporting lay hearing screeners, which included teaching OAE hearing screening courses and leading practicum for lay screeners.  Prior to that position, Dr. Moore was a clinical and educational audiologist with a non-profit speech and hearing clinic. In that position, she served a diverse patient population and performed pediatric through geriatric behavioral audiometric assessment; and implemented habilitation and rehabilitation services.  She also performed hearing aid and FM selection, fitting, verification, and management. Additionally, she counseled and taught advocacy skills to parents, students, and professionals, among many other responsibilities. She has also worked in ENT clinics and hospital environments; and is skilled in a broad spectrum of audiology and vestibular practices. 

Dr. Moore served honorably in the United States Marine Corps from 1985 through 1990, as a non-commissioned officer. She holds a B.A. in speech and hearing sciences from Indiana University, earning her Masters in Audiology from The Ohio State University. She holds a certificate of clinical competence and is certified by the American Board of Audiology.


jeanette fitzke

Jeanette Fitzke, AuD

Team Lead and Field Clinical Specialist, West region, Otometrics, a division of Natus

Jeanette Fitzke, AuD, joined Otometrics, division of Natus, in February 2015 as the West Regional Field Clinical Audiologist where she has trained several providers and given multiple local, state and national presentations and lectures on a variety of Audiology, Vestibular, Telehealth, and Business related topics pertinent to the hearing and balance healthcare industry.  She has 17 years of clinical experience in such settings as ENT, hospital, and multi-specialty clinics where she worked with a variety of age populations and focused on diagnostics, hearing aid services, vestibular care, and electrophysiological testing.  

Dr. Fitzke obtained her B.S. from University of Arizona, M.S. from Arizona State University and AuD from A.T. Still University.  She is currently a member of the American Speech Hearing Association and American Academy of Audiology and holds her Clinical Certificate of Competency in Audiology.


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