This engaging Q & A course discusses research about online consumer reviews in hearing healthcare. The discussion includes what audiologists and hearing care professionals can learn from reviews in order to deliver the best possible patient experience and positive outcomes with hearing care.
Course created on February 15, 2021
- After this course, participants will be able to discuss how online reviews of hearing aids and hearing care services may benefit consumers and professionals.
- After this course, participants will be able to explain how consumers' experiences as described in online reviews relate to satisfaction ratings.
- After this course, participants will be able to discuss three main methods for analyzing online consumer reviews.
AuD, MBA, PhD
Vinaya Manchaiah, AuD, MBA, PhD, is a Jo Mayo Endowed Professor of Speech and Hearing Sciences at the Department of Speech and Hearing Sciences at Lamar University, Beaumont, Texas. He received is BSc from the All India Institute of Speech and Hearing (AIISH), India, his MSc from the Institute of Sound and Vibration Research (ISVR), University of Southampton, UK, his clinical doctorate (AuD) from Nova Southeastern University, US, and his research doctorate (PhD) from Linköping University in Sweden. He also holds Executive MBA and a post-graduate certificate degree in teaching in higher education from Swansea University in UK. He has worked in various clinical, research, teaching, and administrative roles, although his current academic appointment centers predominantly on research. His research focuses on improving the accessibility, affordability, and outcomes of hearing loss and tinnitus by promoting self-management and use of digital technologies. His research has been funded by various organizations including the National Institutes of Health (NIH). He has published more than 140 peer-reviewed manuscripts and five textbooks. He has received numerous awards including the prestigious Bharat Samman Award from the NRI Institute in India in 2017, Erskine fellowship from the University of Canterbury in New Zealand in 2019, and was named a Jerger Future Leader of Audiology by the American Academy of Audiology in 2016.
Sponsor Disclosure: This Course is presented by AudiologyOnline.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.2 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 2 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
American Speech-Language-Hearing Assn.
0.2 ASHA CEUs
British Academy of Audiology
This course has been accredited with 2 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
International Association for Continuing Education and Training
continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 2 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
This course is offered for 2.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.