This course will focus on incorporating hearing aid trials into the hearing aid consultation process, based on data from a system-wide initiative to enhance the audiology patient experience at University Hospitals Medical Center. The data demonstrates how the utilization of trials prior to hearing aid purchase reduced the number of tested-not-fit patients, and elevated the first fit hearing aid experience. In addition, trials resulted in higher technology fittings, increased purchase rate, reduced return rates, and higher patient satisfaction.
Course created on January 25, 2018
- After this course learners will be able to identify how the pre-purchase hearing aid trial enhances the fitting protocol.
- After this course learners will be able to identify the impact the hearing aid trial has on the level of technology purchased.
- After this course learners will be able to identify the impact of the hearing aid trial on the patient decision to purchase.
|35-45 Minutes||Case Studies|
|45-55 Minutes||Future Research|
|55-60 Minutes||Summary, Q & A|
Gail Murray, MEd, PhD, CCC-A, is the Director of Audiology Services at University Hospitals Cleveland Medical Center. Gail received her Masters of Education from the University of Virginia and her Doctorate of Philosophy in Audiology at Case Western Reserve University. Her clinical experience includes diagnosis of hearing loss, evaluation and management of patients with cochlear implants and Baha.
Sarah Curtis AuD, CCC-A, was formerly an Audiologist at University Hospitals Cleveland Medical Center, and is currently employed at CVS Hearing Centers. Dr. Curtis received her Doctorate of Audiology degree from the University of Tennessee. Her clinical experience includes diagnosis of hearing loss, fitting hearing aids, and evaluation and management of patients with Baha.
Kelsey Krueger, AuD, CCC-A, is an Audiologist at University Hospitals Cleveland Medical Center. Kelsey received her Doctorate of Audiology degree from The Ohio State University. Her clinical experience includes diagnosis of hearing loss, fitting hearing aids, and evaluation and management of patients with cochlear implants and Baha.
Sarah Curtis: Financial: Sarah Curtis is employed by CVS Pharmacies. She was formerly employed by University Hospitals Cleveland Medical Center. She received an honorarium for this presentation. Non-financial: Sarah Curtis has no relevant non-financial relationships to disclose.
Kelsey Krueger: Financial: Kelsey Krueger is employed by University Hospitals Cleveland Medical Center. She received an honorarium for this presentation. Non-financial: Kelsey Krueger has no relevant non-financial relationships to disclose.
Content Disclosure: Unitron provided the Flex trial devices for the study discussed in this course.
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American Academy of Audiology
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Australian College of Audiology
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Association of Hearing Instrument Practitioners of Ontario
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British Academy of Audiology
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Canadian Academy of Audiology
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California Speech-Language Pathology & Audiology Board
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International Hearing Society
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Kansas Department for Aging and Disability Services
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New Zealand Audiological Society
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Speech-Language & Audiology Canada
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