Exam Preview for 30595: Improving the Patient Experience Through th

Improving the Patient Experience Through the Hearing Aid Trial

Please note: exam questions are subject to change.

1. Some of the current challenges not-for profit university hospital based hearing aid dispensing practices face, include: Balancing challenging reimbursement landscape with patient expectations Not having all of the casing color options patients may prefer available 15% or higher hearing aid return rates Inflexible hearing aid dispensing protocols.
2. The pre-purchase Flex Trial participants included: Only patients with a symmetric severe to profound hearing loss Patients who agreed to commit to the fitting and follow-up protocol, including agreement to pay a consultation fee if the trial did not result in a hearing aid fitting/purchase Patients who completed the HHIA but not the COSI subjective questionnaire Patients who were committed to a single hearing aid manufacturer
3. The benefits of the pre-purchase Flex Trial included: The final recommendation in level of hearing aid technology was evidence based rather than subjective The ability to Test a pair of hearing aids prior to purchase gave patients, the confidence and reassurance to invest in their hearing health Was attractive to consumer conscious baby-boomers All of the above
4. A hearing aid trial could be beneficial in which of the following scenarios: Newly diagnosed hearing loss or patient interested in updating technology Patient self-identifies as a "borderline" hearing aid candidate Patient is unsure of a BICROS versus traditional hearing aid system All of the above
5. Which of the following are true statements: With the implementation of the hearing aid trial, the number of advanced and mid-level aids dispensed increased With the implementation of the hearing aid trial, the number of advanced-level aids dispensed remained unchanged With the implementation of the hearing aid trial, the number of entry-level aids dispensed increased None of the above
6. Which of the following are true statements? 71% of trial participants elected to purchase hearing aids 85% of new hearing aid users who trialed hearing aids purchased them 100% of trial participants would recommend the program to friends and family All of the above
7. What challenges do hearing aid trials address? Showing patients how custom hearing aids (i.e. CIC, ITC) fit Personalizing the delivery of hearing healthcare Providing an avenue for more evidence-based selection of hearing aid technology B & C
8. HHIA scores for the group, decreased by an average of how many points? 0 32 15 6
9. What are the goals of offering a hearing aid trial? Improve patient satisfaction and outcomes Have evidence-based reasons for recommending technology tiers Reducing the number of patients tested who remained untreated All of the above
10. Of the 93 study participants, what percentage were new users? 52% 100% 36% 84%