Melissa Carnes Rose, AuD shares how Hearing Health care practitioners can shift the discussion of cost and payment options with patients to a team member, similar to the process in dentistry, optometry, audiology and even veterinary medicine. She will discuss how to create a process where the clinical care and the cost conversations are aligned but separated.
Learning Outcomes
- After this course, participants will be able to describe financial discussion strategies in their practice.
- After this course, participants will be able to identify and provide their office staff with perspectives on management from other industries
- After this course, participants will be able to discuss cost in a way that is aligned and separated from patient care.
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Overview of Cost Conversation |
| 10-15 Minutes | Clinical Care vs Cost Conversations |
| 15-20 Minutes | The Process Team Member Follows |
| 20-25 Minutes | Best Practices |
| 25-30 Minutes | QA and Summary |
Presented By
Melissa Carnes Rose
Owner of Nardelli Audiology and a Certified Audiologist, a Mannington native, Melissa Carnes Rose attended North Marion High School, graduating in 1999. She went on to West Virginia University where she completed her Bachelor of Science in Speech Pathology and Audiology graduating Magna Cum Laude in 2003. She also graduated with a minor in Communication Disorders and a Certificate in Gerontology in 2003. She earned her Doctorate in Audiology (AuD) at West Virginia University in 2007 graduating at the top of her class. Dr. Rose completed her Clinical Fellowship at the Blue Ridge Hearing in Balance in Bluefield, WV where she spent 15 months specializing in Balance Disorders as well as evaluating and treating hearing loss with advance technology. Upon completing her fellowship, Dr. Rose moved back to Fairmont and began working at Nardelli Audiology. Dr. Rose evaluates and treats hearing in adults with advanced digital hearing aid technology and advanced wireless technology. At this same time, she accepted a job working Fridays at Ohio Valley Medical Center where she evaluated and treated balance disorders. She then in 2012 became full time at Nardelli Audiology. In 2016, Dr. Rose became the proud owner of Nardelli Audiology and has since expanded into three locations and added another audiologist and support staff. Dr. Rose feels blessed to be serving the community of her youth. She looks forward to many more years of helping people hear well in Marion, and Harrison County, and all of the surrounding areas. Dr. Rose enjoys spending time outdoors with her husband David and son Elijah.
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Melissa Carnes Rose is the owner of Nardelli Audiology and has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by CareCredit & Synchrony in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on CareCredit & Synchrony products and services and will not include info on other products or services.
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