Thriving in the Face of Disruption: Cultivating Resilience in Tough Times

Name: Thriving in the Face of Disruption: Cultivating Resilience in Tough Times
Price: 129.00 USD
Availability: OnlineOnly
Rating: 4 (574 reviews)

Course: #30271Level: Introductory 1 Hour 574 Reviews

Hearing healthcare is changing and the way we practice must change if we want to survive in business. New evidence suggests that moving from providing services to providing experiences may be the next competitive battleground in healthcare.

Audio Course/Podcast note: To view the virtual office tour presented in this course, go to http://www.prohear.net/about-us

Practice Management and Professional Issues

Preview Exam

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CEUs/Hours Offered: IACET/0.1

Learning Outcomes

After this course learners will be able to discuss how to track business activity which will provide a snapshot of the hearing care practice.
After this course learners will be able to explain why the patient experience is critical to a hearing care business' success.
After this course learners will be able to describe three ways to make the patient experience something that patients will remember.

Course created on June 25, 2018

Agenda

0-5 Minutes	Introduction
5-15 Minutes	Explanation of the reasons the patient experience is important to a hearing care business.
15-30 Minutes	Details of how to create the patient experience
30-45 Minutes	Presentation of specific ways to enhance the hearing care patient experience to make it your claim to fame.
45-55 Minutes	Outline of how to get patients to share their experiences to increase patient referrals.
55-60 Minutes	Summary; Q and A

Reviews

574 Reviews

Presented By

Gyl A. Kasewurm
AuD

Dr. Gyl Kasewurm has owned and operated Professional Hearing Services (PHS) in Saint Joseph, Michigan for many years. The practice is known as a benchmark for the patient experience across the country. Dr. Kasewurm has earned many awards and honors including a Distinguished Achievement Award from the American Academy of Audiology but is most proud of the Leadership Award that was bestowed upon her by her local Chamber of Commerce. She was also recently honored as a Distinguished Alumnus by the Health and Human Services Department at Western Michigan University, an honor only bestowed on 98 of 17,000 graduates. Dr. Kasewurm is a well known author and sought after speaker and prides herself on her advice on taking a practice from Fine to Fabulous!

Presenter Disclosure: Financial: Gyl Kasewurm is the owner of Professional Hearing Services (PHS) in Saint Joseph, Michigan. She received an honorarium for this presentation. Non-financial: Gyl Kasewurm has no relevant non-financial relationships to disclose.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

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Passing an online exam and completing a course evaluation will be required to earn continuing education credit.

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On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

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International Association for Continuing Education and Training

continued, LLC, DBA AudiologyOnline, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.10 CEUs for this program.