Thriving in the Face of Disruption: Cultivating Resilience in Tough Times
Course: #30271Level: Introductory 1 Hour 580 Reviews
Hearing healthcare is changing and the way we practice must change if we want to survive in business. New evidence suggests that moving from providing services to providing experiences may be the next competitive battleground in healthcare.
Audio Course/Podcast note: To view the virtual office tour presented in this course, go to http://www.prohear.net/about-us
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Learning Outcomes
- After this course learners will be able to discuss how to track business activity which will provide a snapshot of the hearing care practice.
- After this course learners will be able to explain why the patient experience is critical to a hearing care business' success.
- After this course learners will be able to describe three ways to make the patient experience something that patients will remember.
Course created on June 25, 2018
Agenda
| 0-5 Minutes | Introduction |
| 5-15 Minutes | Explanation of the reasons the patient experience is important to a hearing care business. |
| 15-30 Minutes | Details of how to create the patient experience |
| 30-45 Minutes | Presentation of specific ways to enhance the hearing care patient experience to make it your claim to fame. |
| 45-55 Minutes | Outline of how to get patients to share their experiences to increase patient referrals. |
| 55-60 Minutes | Summary; Q and A |
Reviews
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Presented By
Gyl A. Kasewurm
AuD
Dr. Gyl Kasewurm has owned and operated Professional Hearing Services (PHS) in Saint Joseph, Michigan for many years. The practice is known as a benchmark for the patient experience across the country. Dr. Kasewurm has earned many awards and honors including a Distinguished Achievement Award from the American Academy of Audiology but is most proud of the Leadership Award that was bestowed upon her by her local Chamber of Commerce. She was also recently honored as a Distinguished Alumnus by the Health and Human Services Department at Western Michigan University, an honor only bestowed on 98 of 17,000 graduates. Dr. Kasewurm is a well known author and sought after speaker and prides herself on her advice on taking a practice from Fine to Fabulous!
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