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Counseling Across a Lifespan: Adult Patients and Their Families, presented in partnership with Salus University

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1.  Patient-centered care consists of four interactive components, including: Opening each appointment with the query, "What brings you here today?" Attending to hearing symptoms ("disease") as well as the patient's experience of living with hearing difficulties. Becoming comfortable with silence. Acknowledging taboo topics such as stigma.

2.  Using audiologic self-assessments as counseling tools is a patient-centered practice when: The clinician translates scores into handicap severity. The clinician explains the results in comparison to normative data. The clinician expands patient discussion with follow-up, open-ended questions. The clinician explains how scores relate to test results.

3.  Evidence from patient appointments as reported by Adams et al. (2012) indicates that: Clinician responses that focus away from patient emotions likely lead to an antagonistic relationship. Clinician responses that focus away from patient emotions do not have an impact on patient-clinician relationships. Neutral responses to patient emotions are the hallmark of the patient-centered clinician. Neutral responses to patient emotions are not important.

4.  Data collected by Grenness et al (2015) indicated: Clinicians were highly responsive to patients' psychosocial concerns. Clinicians actively employed patient-centeredness to build relationships. Clinicians actively involved patients in management decisions. None of the above

5.  Research on care that is family-centered indicates: Patients are more likely to adhere to treatment recommendations. Patients tend to be more satisfied with medical services. Families provide valuable moral support to patient hearing aid adoption. All of the above

6.  Research on family-centered care in audiology indicates: Audiologists support concept of family-centered care. Family members are routinely invited to attend appointments. Family attendance at appointments exceeds 80%. Family members feel included in appointment discussions.

7.  Involving family members in a patients treatment plan: Has minimal impact on the family's experience of "3rd party disability". Is unrelated to hearing aid satisfaction. Best differentiates successful from unsuccessful users of hearing aids. Requires extensive reorganization of clinical space.

8.  Including a family member in the patient's appointment includes: Extending an invitation when the appointment is made, making note of the family member's name and arranging the physical environment to facilitate family conversation. Speaking only to the patient and ignoring the family member. Not addressing family member questions. Leaving the family member in the lobby.

9.  One barrier to implementing family-centered practices includes: Acceptance of the status quo. Comfort with loss aversion. Discomfort with unpredictability. Application of the "knowledge changes behavior" assumption.

10.  Loss aversion is: A cognitive reaction to the potential pain of change/loss. Another term for "taking a chance". The opposite of inertia/no action taken. Application of the "knowledge changes behavior" assumption.