Exam Preview for 41786: Simplifying Upgrades: Streamlining the Proc

Simplifying Upgrades: Streamlining the Process

Please note: exam questions are subject to change.

1. What is the first step of the upgrade process? Schedule appointment Arrange shipment Complete order form Determine eligibility
2. Which AB team do you contact first during the upgrade process? Reimbursement services Upgrades Team Operations Regional team
3. Which AB team will support the recipient with the upgrade process by reviewing equipment with the recipient? Upgrades Team Reimbursement Services AB Success Team Customer Service
4. When requesting an upgrade, is a letter of medical necessity (LMN) required? not always required always required never required required by Blue Cross Blue Shield insurance
5. After the upgrade order is shipped, who can schedule an appointment for their new sound processor to be programmed? Reimbursement Services team Upgrades team Recipient Recipient’s surgeon