Regional Director

Regional Director

State: California

*Relocation Assitance Offered*

Position Summary

Lead and direct a team of Hearing Care Professionals and PCC Manager and support staff in a region to achieve sales budget, profit, exceptional customer/patient experience and assigned KPIs. In this position, the Regional Director will showcase their leadership, coaching and mentoring skills, and business acumen to manage a team of retail hearing healthcare employees to meet all budget goals. Talent management remains a key focus to driving the success of the business.

Responsibilities & Duties

• Direct sales efforts to achieve revenue targets, Gross Margin, LCM & all applicable sales KPIs, including but not limited to ASP, help rate and same day help
• Manage, coach and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development and performance management
• Motivate and inspire the team to enthusiastically embrace the policies and procedures of Sonova Audiological Care US
• Ensure all employees are compliant with Sonova and Sonova Audiological Care policies and procedures, local and global, including HIPAA, licensing, and billing requirements of all dispensing employees
• Ensure all employees delivering Sonova Audiological Care patient and sales process including but not limited to: Cycle of Sales; BLINK; Audiological requirements
• Work cross functionally with other leaders to execute on all Talent Management initiatives including development, appraisal, succession planning, performance management and other KPIs such as rVTO & ILRR
• Lead HearMe strategies to improve engagement across the region to achieve a positive sustainable engagement score
• Ensure adherence to all Sonova D&I principals
• Maintain a working knowledge of significant developments and trends in the industry including Competitor Intel, Telehealth, Omnichannel, and online sales
• Partner with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Maintain and promote a culture that is consistent with the values and vision of Sonova
• Assist the Senior Director, Sales with strategic projects
• Operates in compliance with all local, state and federal laws
• Other duties and responsibilities as assigned

Job Qualifications

Education:

• Bachelor’s Degree, or Equivalent Experience required
• MBA, preferred

Certifications:

• Not applicable

Industry/Product Knowledge Required:

• Hearing Healthcare, Medical Retail, Retail

Skills/Abilities:

• Excellent professional verbal, written, and virtual communication
• Marketing and promotion experience
• Solid analytic and problem solving skills
• Strong leadership, coaching, mentorship and counseling skills
• Multi-unit management experience
• Experience with Microsoft Office and Outlook, especially PowerPoint & Excel

Work Experience:

• Minimum 2 to 3 years relevant multi-unit management experience
• Previous business management experience
• Hearing Healthcare management experience a plus
• Proven marketing, sales and business growth success within a high-touch customer-focused environment

Travel: 75%

Salary: $100,000-$115,000

Eligible for bonus

Health Benefits & Perks:

Medical, dental and vision coverage*

Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

TeleHealth options

401k plan with company match*

Company paid life/ad&d insurance

Additional supplemental life/ad&d coverage available

Short/Long-Term Disability coverage (STD/LTD)

STD LTD Buy-ups available

Accident/Hospital Indemnity coverage

Legal/ID Theft Assistance

PTO & paid holidays*

Employee Assistance Program

Plan rules/offerings dependent upon group Company/location.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.