In this session, current research on stigma related to hearing loss, hearing aid use, and aging will be reviewed. Additionally, literature from other healthcare fields on the role of provider empathy in improving patient outcomes will be discussed. Strategies for applying the current evidence on sources of stigma in the clinic will be introduced, with a particular focus on providing more empathetic hearing healthcare.
Learning Outcomes
- Describe three types of stigma
- Explain the role of empathy in patient interactions
- List tips for providing more empathetic hearing healthcare
Agenda
| 0-5 Minutes | What is stigma? |
| 5-10 Minutes | Research on hearing aid stigma |
| 10-20 Minutes | Research on hearing loss stigma |
| 20-30 Minutes | Research on age stigma |
| 30-40 Minutes | Empathetic communication in (hearing) healthcare |
| 40-50 Minutes | Evidence-based tips for better counseling |
| 50-60 Minutes | Summary and Q&A |
Presented By
Brandy Pouliot
AuD
Brandy Pouliot, AuD, is the Director of Audiology and Education for Sonova, US. She earned her Doctor of Audiology degree from Nova Southeastern University and practiced privately until she joined Phonak in 2012 as a Lyric Clinical Trainer. Brandy has presented informative sessions regarding Sonova products, thought leadership topics such as eAudiology, Family Centered Care, cognition, social-emotional and physical well-being, and led experiential trainings locally and globally. Dr. Pouliot is passionate about supporting audiologists and patients live a life without limitations.
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Financial: Brandy Pouliot is a Phonak employee. Non-financial: Brandy Pouliot has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by Phonak in partnership with AudiologyOnline.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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