Randy Baldwin interviews Dr. Robert Traynor, to discuss the importance of maximizing patient engagement to support a personal customer experience. This learning event focuses on the CareCredit credit card and Allegro Credit, and will not include info on other products or services.
Course created on November 30, 2021
- After this course, participants will be able to identify the effectiveness of a personalized patient visit to create a stronger patient and practice relationship.
- After this course, participants will be able to list the benefits of viewing their practice as a resource for patients.
- After this course, participants will be able to list the benefits of connecting with other professionals outside of their own specialty to build their network.
|0-10 Minutes||Discuss the way to make a patient visit more personalized.|
|10-20 Minutes||Discuss the benefits of viewing their practice as a resource.|
|20-30 Minutes||Discuss connecting creating a referral network.|
Randy Baldwin is the Vice President of Marketing for CareCredit, a Synchrony Solution. As a marketing and product management executive with over 25 years of experience, Randy currently oversees provider engagement with several specialized healthcare industries including hearing care, dental, optometry, ophthalmology, cosmetic, dermatology and med spa. He and his team are responsible for educating professionals on how to maximize the benefits of patient financing for both their patients and their practice.
Dr. Traynor has over 45 years of clinical practice in audiology. He is a hearing industry consultant, trainer, professor, conference speaker, practice manager and author, teaching courses and training clinicians within the field of audiology with specific emphasis in hearing and tinnitus rehabilitation. He’s taught at six universities and led over 300 international professional presentations.
Financial: Robert Traynor received an honorarium from CareCredit for this podcast. Non-financial: Robert Traynor has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by CareCredit & Allegro Credit in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on CareCredit & Allegro Credit products and services and will not include info on other products or services.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.05 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 0.5 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 0.5 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
The Canadian Academy of Audiology (CAA) supports and assists its members in the attainment of continuing education towards an individual professional development plan as required by their Provincial Regulatory Colleges and Provincial Associations. Audiology Online is an approved provider of educational activities for CAA members. Each hour of activity may be counted as one Continuous Learning Activity Credit (or equivalent) as allowed by the applicable regulatory college or association.
International Association for Continuing Education and Training
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International Hearing Society
This program is approved by the International Hearing Society and its educational committee, the International Institute for Hearing Instruments Studies. To learn more about earning IHS CE Credit, click here.
Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 0.5 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
This course is offered for 1.0 Continuing Education points through the New Zealand Audiological Society.
Speech-Language & Audiology Canada
Clinically certified members of Speech-Language & Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with AudiologyOnline. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.