In this webinar, Dr. Robert Traynor will discuss the importance of maximizing patient engagement to support a personal customer experience.
This course is part of the 2022 Industry Innovations Summit on AudiologyOnline.
Course created on February 11, 2022
- After this course, participants will be able to identify the effectiveness of a personalized patient visit to create a stronger patient and practice relationship.
- After this course, participants will be able to discuss the benefits of viewing their practice as a resource for patients.
- After this course, participants will be able to describe how to utilize the benefits of connecting with other professionals outside of their own specialty to build their network.
|5-15 Minutes||Personalizing the patient visit|
|15-20 Minutes||Resources for patients|
|20-25 Minutes||Networking with other professionals|
|25-30 Minutes||QA and Summary|
Vice President of Marketing
Randy Baldwin is the Vice President of Marketing for CareCredit, a Synchrony Solution. As a marketing and product management executive with over 25 years of experience, Randy currently oversees provider engagement with several specialized healthcare industries including hearing care, dental, optometry, ophthalmology, cosmetic, dermatology and med spa. He and his team are responsible for educating professionals on how to maximize the benefits of patient financing for both their patients and their practice.
Dr. Traynor has over 45 years of clinical practice in audiology. He is a hearing industry consultant, trainer, professor, conference speaker, practice manager and author, teaching courses and training clinicians within the field of audiology with specific emphasis in hearing and tinnitus rehabilitation. He’s taught at six universities and led over 300 international professional presentations.
Financial: Robert Traynor was paid an honorarium associated with this presentation. Non-financial: Robert Traynor has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by CareCredit & Allegro Credit in partnership with AudiologyOnline.
Content Disclosure: This learning event focuses on CareCredit & Allegro Credit products and services and will not include info on other products or services.
Course participation information
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American Academy of Audiology
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Australian College of Audiology
AudiologyOnline courses are approved for Continuing Education Points by the Australian College of Audiology. Automatic ACAud Approval Number 20000. This course is offered for 0.5 CEP.
Association of Hearing Instrument Practitioners of Ontario
The Association of Hearing Instrument Practitioners of Ontario (AHIP) represents and guide its members in their practice which include, the testing and selecting, fitting and dispensing hearing instruments and associated devices in the best interest of the hard of hearing of Ontario. Audiology Online is an approved provider of approved educational activities for AHIP Members. One hour of coursework equals 1 Continuing Education Unit (CEU).
British Academy of Audiology
This course has been accredited with 0.5 CPD point/s by the British Academy of Audiology.
Canadian Academy of Audiology
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International Hearing Society
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Kansas Department for Aging and Disability Services
Kansas Department of Health and Environment: Approved for 0.5 continuing education clock hours for Kansas licensed Audiologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number LTS-S0035.
New Zealand Audiological Society
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Speech-Language & Audiology Canada
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