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Knowing Your Numbers: Utilizing Analytics to Find Areas of Practice and Revenue Growth

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1.  What is a KPI Knowledge Practice Idea Key Performance Indicator Key Practice Implementation Knowledge Prescribed Idea

2.  Which KPIs would be most useful when determining if a patient purchased one or two aids? Bounce Rate Appointment set-rate Binaural rate Average calls per day

3.  Which team member should not be responsible for tracking KPIs Audiologist Front desk Marketing coordinator Janitor

4.  Which KPI measures patients who were not treated Tested not treated Unscheduled patient rates Total missed calls / total answered calls Appointment no-show rate

5.  Why is having established KPIs important for growth KPIs help you generate more reviews KPIs give you insights into areas of improvement, inefficiencies and opportunities You cannot grow without measuring KPIs Every practice who establishes KPIs becomes successful