Copyright © 2025 AudiologyOnline - All Rights Reserved

AudiologyOnline Phone: 800-753-2160

Exam Preview

Knowing Your Numbers: Utilizing Analytics to Find Areas of Practice and Revenue Growth

View Course Details Please note: exam questions are subject to change.
Print

1.  What is a KPI
  1. Knowledge Practice Idea
  2. Key Performance Indicator
  3. Key Practice Implementation
  4. Knowledge Prescribed Idea
2.  Which KPIs would be most useful when determining if a patient purchased one or two aids?
  1. Bounce Rate
  2. Appointment set-rate
  3. Binaural rate
  4. Average calls per day
3.  Which team member should not be responsible for tracking KPIs
  1. Audiologist
  2. Front desk
  3. Marketing coordinator
  4. Janitor
4.  Which KPI measures patients who were not treated
  1. Tested not treated
  2. Unscheduled patient rates
  3. Total missed calls / total answered calls
  4. Appointment no-show rate
5.  Why is having established KPIs important for growth
  1. KPIs help you generate more reviews
  2. KPIs give you insights into areas of improvement, inefficiencies and opportunities
  3. You cannot grow without measuring KPIs
  4. Every practice who establishes KPIs becomes successful