Exam Preview

Beyond Bedside Manner: Insights on Perfecting the Patient Experience in the Era of OTC

---

1.  What is the main topic covered in this podcast? Patient experience Patient transactions Hearing aids OTC hearing aids

2.  The book that serves as the foundation for the patient experience mindset is: Disruptive Innovations The Experience Economy The Innovators Dilemma Handbook of Clinical Audiology

3.  How many P’s of creating the patient experience are mentioned in the podcast? 6 4 3 2

4.  There are how many components of the “Cycle of Great Customer Experience?” 4 3 2 1

5.  Who has the broadest view or perception of quality? Clinician Patient Office manager Receptionist