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Counseling Techniques Supporting Standard of Care

View Course Details Please note: exam questions are subject to change.

1.  What is the single most important factor to hearing aid users?
  1. Sound Quality
  2. Comfort
  3. Ease of use
  4. Price
2.  When making a recommendation for hearing aid technology, what must professionals keep in mind?
  1. That their recommendation is the most popular trending product in the marketplace
  2. That their recommendation relates back to patients needs
  3. That their recommendation is always driven by price
  4. That their recommendation is more expensive than patient’s previous instruments
3.  Why is interviewing and uncovering patient needs important?
  1. It helps fill the time in follow up sessions
  2. It helps decide if counseling is important for the patient
  3. It helps determine where to start on a lifestyle chart
  4. It provides insights to patient motivation
4.  When discussing with potential patients, an emphasis should be placed on which of the following?
  1. The details of the digital platform
  2. The real-life problems that BrainHearing technologies address
  3. Using highly technical descriptions of the block diagram
  4. Where the technical names come from
5.  Oticon’s newest product family is available in how many performance levels?
  1. One
  2. Two
  3. Three
  4. Four

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