AudiologyOnline Phone: 800-753-2160

Future-Ready Audiology: Suno's Cutting-Edge Approach

Hansen Phangia

March 4, 2024

Discover how Suno is transforming audiology practice management with its cutting-edge software, designed to enhance patient engagement and streamline clinic operations.


AudiologyOnline: Can you give us a brief overview of Suno and the core mission driving your software development?

Hansen Phangia headshot

Hansen Phangia: Suno was founded with the vision of transforming audiology clinic management through innovative software solutions. Our core mission is to streamline operations, enhance patient engagement, and ultimately support clinics in providing outstanding care while increasing revenue

AudiologyOnline: What sets Suno's software apart from other practice management tools available to audiology clinics?

Hansen Phangia: What distinguishes Suno from other practice management solutions is our suite of advanced patient engagement tools. We offer a range of features like automated communications, two-way texting capabilities, and personalized templates for various appointment types. Moreover, our software is designed with a modern user interface and insightful KPI dashboards, all aimed at enhancing both clinic efficiency and patient satisfaction.

AudiologyOnline: Could you elaborate on how Suno's software impacts the day-to-day operations of an audiology clinic?

Hansen Phangia: Suno significantly transforms audiology clinics' daily operations by introducing advanced charting and audiology reporting capabilities, alongside streamlined workflows. Our software ensures that detailed patient records and audiological assessments are easily and securely documented, enhancing both accuracy and accessibility. This, coupled with our workflows, allows clinics to operate more efficiently, reducing administrative burdens and enabling practitioners to spend more quality time with their patients.

AudiologyOnline: Many clinics worry about the learning curve associated with new software. How does Suno address this concern?

Hansen Phangia: We've designed our interface to be as intuitive as possible, minimizing the learning curve. We also provide comprehensive support and training resources to ensure clinics can fully leverage all the features Suno offers.

AudiologyOnline: Feedback plays a crucial role in software evolution. How has user feedback shaped Suno's development?

Hansen Phangia: User feedback is invaluable to us; it has directly influenced many of our updates and new features. For instance, our Google review collection feature was developed in response to clinics' needs to improve their online presence and attract more patients. We conduct regular sessions with our customers to learn more about their evolving needs and take action to help improve their processes.

AudiologyOnline: Can you share a success story of a clinic that has seen remarkable improvements after adopting Suno?

Hansen Phangia:  One of our clients saw a 26% increase in revenue and a 30% increase in patient satisfaction scores within months of using Suno. Their Google reviews doubled, significantly enhancing their online visibility and attracting new patients.

AudiologyOnline: How does Suno help clinics manage and utilize patient data securely?

Hansen Phangia: Ensuring the security and confidentiality of patient data is paramount at Suno. Our software is engineered with advanced encryption methods and complies fully with HIPAA regulations, guaranteeing the privacy and security of patient data

AudiologyOnline: Regarding customization, how adaptable is Suno to meet the specific needs of individual clinics?

Hansen Phangia: Suno is committed to meeting the unique requirements of each clinic. We are eager to collaborate closely with clinics, understand their specific needs, and implement the necessary adjustments to ensure our software perfectly aligns with their objectives.

AudiologyOnline: Looking ahead, what new features or improvements can your clients expect from Suno?

Hansen Phangia: Our commitment to innovation ensures Suno's software is never stagnant. We're integrating AI-driven analytics for deeper insights and also exploring other AI enhancements. This ongoing development journey ensures our clients always have access to the most advanced tools for their evolving needs.

AudiologyOnline: Finally, what advice would you give to audiology clinics hesitant about adopting new technology?

Hansen Phangia: Embracing technology is key to improving the bottom line and meeting the evolving expectations of patients. With Suno, clinics not only streamline their operations but also significantly enhance the patient experience. We're here to support you every step of the way.

For more information or to set up a demo please visit

Industry Innovations Summit Recordings Available

hansen phangia

Hansen Phangia

Hansen Phangia is a seasoned professional in the hearing healthcare industry, entering the field in 2005. Nationally Board Certified in Hearing Instrument Sciences and a proud member of the International Hearing Society. His career journey includes experiences in a hearing aid private practice, hearing aid manufacturer-owned retail, and most recently as the Senior Director of National Accounts at CaptionCall. Currently, as the Vice President of Sales and Partnerships at Suno Software, Hansen is dedicated to leveraging innovative, technology-driven solutions to propel audiology clinic owners—both large and small—towards increased efficiency and revenue growth.

Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.