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Starkey Equal - July 2024

Starkey President and CEO Brandon Sawalich Wins Executive of the Year for Excellence in Customer Service


Eden Prairie, Minnesota (April 12, 2023) – Starkey President and CEO Brandon Sawalich has been named Executive of the Year in the 2023 Excellence in Customer Service Awards. This global recognition, presented by the Business Intelligence Group, recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service. 

“Starkey’s mission is to serve our customers better than anyone else, but there’s a much deeper meaning to that seemingly simple statement,” said Sawalich. “Our customers are our partners in helping people around the world hear better, so they can live better lives. Our hearing technology provides the best sound quality, but without our customers, it wouldn’t reach the ears of patients who need it most. I am grateful our partners in better hearing continue to put their trust in Starkey.” 

At the age of 19, Sawalich started working at Starkey in the company’s hearing aid repair department. Over the years, he worked in nearly every corner of the business, learning everything he could about Starkey and the hearing health industry. Named President of Starkey in 2017 and Chief Executive Officer in 2020, Sawalich now leads a global team of over 5,000 people who are challenging the limits of technology. He is committed to making Starkey better every day with cutting-edge products that help people live better lives, by delivering award-winning customer service, and by employing the brightest minds in the business who know that it all starts with caring. 

Most recently, Starkey launched Genesis AI – its all-new hearing technology that is redefining the future of hearing health. The all-new fitting software, Pro Fit, was architected from the ground up based on input from hearing professionals around the globe. Designed for efficiency, ease of use, and a seamless fitting experience — from first fit to fine tuning – the easy-to-use hearing aid was designed specifically to make life easier for hearing healthcare providers. 

To learn more about Starkey, please click here

About Starkey  

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 29 facilities and does business in more than 100 markets worldwide. Learn more at

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