• Windows or Mac based computer
• Broadband internet connection (DSL, Cable)
• A web browser (i.e. Internet Explorer, Firefox, Safari)
• Flash Player 8
• Windows Media Player - to download the free Windows Media Player for your PC or Mac, please visit:
  www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
• Speakers and/or headphones connected to your computer to listen to the presentation.
  

• Go to the Audiology Online main page - http://www.audiologyonline.com
• Click on the "Start e-Learning Here!" button near the top right side of the page.
• Click on "Your e-Learning Account" link near the top of the page.
• Login to your Audiology Online account.
• Click on the link to "Start Your Recorded Courses"
• To the right of the Recorded Course title there is a button marked "View Course" click on it.
• The recorded course opens in a new window.  Please disable all pop-up blockers to insure the course opens successfully.

• If handouts are available, they can be downloaded during the live seminar from the “File Share” pod.  To download a handout, click on the title of the handout and then click the “Save to my Computer” icon. 
  
  
  

  A new browser window will open with a “Click to download” link. Click the link and save the file to your computer. NOTE: Pop-up blockers may prohibit the browser window from opening; disable your pop-up blocker if you cannot download the file.
  

  Use of File Share pod to download handouts.
  Click to view larger image.
  

• It is at the discretion of the Presenter if there will be any handouts for a given course, therefore, not all recorded Courses will have handouts that can be downloaded and printed out.
• Download files are typically in PDF format. Click here to download and install Adobe Reader (free).
  

Playback controls during a Recorded Course.
Click to view larger image.

Troubleshooting / What should I do if I cannot access a Recorded Course? - Return to Top
Here are the most common steps you can take if you are having trouble accessing a recorded course:

Step 1: Make note of any error message that you have seen. This will be important if you need to call us for technical support.

Step 2: Make sure that you have installed both the Adobe Acrobat Connect Add-in and Flash Player. To perform a diagnostic test of your computer which will install any missing applications, please click here. The link includes a series of 4 tests; upon completion of each test, a black checkmark will appear to the left of the number with success. If you are prompted to install the Adobe Acrobat Connect add-in or Flash player, please do so. Upon successful completion, log back into the recorded course via your AudiologyOnline.com user account. If you are unable to complete the diagnostic series of tests, please contact Technical Support for assistance at 800-753-2160 (select option 3)

Step 3: Make sure you have installed Windows Media Player on your local machine. To download the free Windows Media Player for your PC or Mac, please visit: www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx

Step 4: Disable all pop-up blockers. Because a recorded course opens in a new window, a pop-up blocker may prohibit the course from opening correctly.

Step 5: Clean Out Temporary Internet Files. The recorded courses are typically a large file size. The course begins to play as it temporarily downloads to your machine and continues to stream throughout the duration of the course. Since information regarding the recorded course downloads temporarily to your Temporary Internet Files, cleaning out your temporary internet files is recommended. This section of your computer typically has a size limit; if you have reached the allowed size limit, the recorded course may stop abruptly.

Internet Explorer: Please open Internet Explorer and click on Tools → Internet Options. Click on the section on the first page of the menu titled "Browsing History" and select "Delete.” Next, locate and click the Delete button for the section labeled "Temporary Internet Files.” Allow the system to clean out the temporary files and Click OK when complete.

To upgrade the disk space of temporary files, open Internet Explorer and click on Tools → Internet Options. Click on the section of the first page of the menu titled "Browsing History" and select "Settings.” (Some versions of IE show a section called Temporary Internet Files; you can select "Settings" here, as well). You can increase the capacity of your temporary folder; we recommended that you allow 300 MB of space.

Mozilla Firefox: Please open Mozilla Firefox and click on Tools → Options → Advanced → Network; cache is a section on the Network tab. You can increase the capacity of your temporary cache; we recommended that you allow 300 MB of space.

How do I earn CEUs/Hours for participating in a Recorded Course? - Return to Top
After participating in a recorded course, you will be required to obtain a passing score of 80% on a brief multiple-choice examination. You will be given 2 opportunities to pass the exam with immediate feedback provided.

You can access your test by visiting the AudiologyOnline.com home page and clicking on the "Start e-Learning Here!" button near the top right of the page. Click on the link to "Take your CE tests" you will be prompted to login to your CE account. There will be a button marked "Take Test" to the right of the title of the course you want to complete.

It is important to note that once you have selected a recorded Course you have 30 days to take the CE Test to earn CEUs/Hours. You can view the course materials for up to a full year after selection.

Once the course is completed you will be sent an email confirmation. Additional CE processing information can be found on our CE Processing FAQs/Help page.