AudiologyOnline Phone: 800-753-2160
Unitron Moxi Jump R T - Telecoil - October 2019

How Can I Encourage Patient Engagement with Unitron Moxi All?

Jan Storhaug, AuD, CCC-A, Bill Christman, AuD, Sarah Carls, AuD, CCC-A

July 9, 2018

Share:

Question

How can I encourage patient engagement with Unitron Moxi All?

Answer

Unitron's Patient Insight engages the user and allows them to have a voice and choice in the hearing aid process. Patient Insights is an experience innovation exclusive to Unitron and revolutionary in the industry. It gives you, the fitter, an edge by providing you much more detail on your patient's listening lifestyle, and subjective perception of thier experiences. With Patient Insights, we are able to gather information about the patient's hearing lifestyle, which helps you to take action to personalize thier hearing aids. Because Moxi All has direct connectivity with the patient's mobile phone, patients can connect their hearing instruments directly to their smartphones with Bluetooth, and be able to use this functionality without requiring an intermediate streamer. By not having to rely on that intermediate streamer, the use of patient ratings has been simplified. You can send the patient an email from the TrueFit software,which will include a link for the patient to download the Remote Plus app, either via their Google Play store or the Apple App Store. The patient could also download the app on their own just via searching in the app store.

This new Remote Plus app works for both the traditional remote control functionality, allowing volume adjustments and program changes, and it also is what allows this patient ratings functionality. Patients can use one of the features or the other. They can use the remote functionality without having to use the patient ratings, or they can use the patient ratings without having to use the remote functionality. 

Using the Remote Plus app, patients can rate their experience with their hearing instruments without requiring a streamer. It gives them an easy way to have a voice in the process. Patient Insights gives you, as the clinician, a way to stay connected to your patients as they acclimate to hearing aids. As you know, questions do come up throughout the process. Patients don't retain everything that you tell them during the initial fitting of the hearing instruments. This app provides a great way for your patients to provide real-time, in-the-moment feedback about their experiences. It's also a way for the patient to ask questions or make comments on things that happen, and they don't have to try to remember and write it down or remember to ask about it when they come in for a follow-up appointment. They can use the app to make other comments, not just about sound quality or performance in noise, but as a way to share feedback about their experiences or questions that may come up along the way.

This feature may also be able to assist you with patients who may have otherwise ended up returning the hearing instruments for credit. You can review their ratings, and you can intervene before they end up bringing the hearing aids back. If you see that the patient is providing negative feedback, you can proactively reach out to them, find out what's happening, and have them come back into the clinic, make adjustments or deal with whatever may need to be addressed. This functionality of patient insights is going to be talked about in more detail in upcoming webinars, so tune in for more information about that functionality.

This Ask the Expert is an excerpt from the CEU course, Spring 2018 - Introduction to New Product and Technology Innovations. Click the link on the course title to register and view the course. For more information, visit www.unitron.com or visit Unitron's Partner Page on AudiologyOnline.


jan storhaug

Jan Storhaug, AuD, CCC-A

Manager, Audiology and Education

Jan is the Manager of Audiology and Education at Unitron. At Unitron, she manages the Regional Training Department and the Technical Support Department.  She received her Doctorate of Audiology from A.T. Still University. She is a licensed audiologist in the state of Minnesota. Prior to joining Unitron, Jan worked as a Clinical Audiologist at an ENT clinic and as a Manufacturing Audiologist for a hearing instrument manufacturer. Jan has experience with fitting, verification and validation of hearing instruments for all patient populations.  She enjoys educating professionals regarding hearing instrument fitting, verification, and trends in audiology by conducting professional presentations and performing hands-on training workshops.


bill christman

Bill Christman, AuD

Senior Regional Trainer

Bill Christman, Au.D., is the Senior Regional Trainer at Unitron.  Bill received his undergraduate degree from Michigan State University, his Master’s degree from Central Michigan University and his Doctorate of Audiology from Salus University.  While working for Unitron, Bill has worked in Sales, Technical Support, Research & Development and Product Management.  In his current role as Training Manager, Bill oversees employee and customer product training and education.  Prior to joining Unitron, Bill worked in a private practice as a dispensing audiologist and as an adjunct clinical instructor at Michigan State University and Central Michigan University.


sarah carls

Sarah Carls, AuD, CCC-A

Senior Regional Trainer

Sarah Carls, Au.D., CCC-A, is Unitron’s Senior Regional Trainer for the Midwest United States.  Sarah received her Doctorate of Audiology from Washington University School of Medicine.  Her clinical experience includes diagnosing  hearing disorders and fitting hearing aids. Having spent the past few years working with physicians, audiologist, and other medical professionals, she values the importance of quality patient care. It is her personal and professional goal to provide the best knowledge and tools to achieve optimal success for customers and their patients.


Related Courses

Spring 2018-Introduction to New Product and Technology Innovations
Presented by Jan Storhaug, AuD, CCC-A, Bill Christman, AuD, Sarah Schmidt, AuD, CCC-A
Recorded Webinar
Unitron

Presenters

Jan Storhaug, AuD, CCC-ABill Christman, AuDSarah Schmidt, AuD, CCC-A
Course: #30421Level: Intermediate1 Hour
  'I enjoyed hearing about the blue tooth connectivity, and how it works'   Read Reviews
This course will focus on the technological advancements of Unitron’s Tempus™ platform. Specifically covering our newest addition, a world’s first. Finally, we will briefly introduce the new features in the latest Unitron TrueFit™ fitting software release to support the Tempus platform.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Spring 2019-New Platform and New Products from Unitron
Presented by Sarah Schmidt, AuD, CCC-A, Jan Storhaug, AuD, CCC-A, Bill Christman, AuD
Recorded Webinar
Unitron

Presenters

Sarah Schmidt, AuD, CCC-AJan Storhaug, AuD, CCC-ABill Christman, AuD
Course: #32928Level: Intermediate1 Hour
  'The speaker was organized and easy to understand'   Read Reviews
This course will focus on the technological advancements of Unitron’s newest platform. With our new technology and FLEX, traditional barriers to new technology are a thing of the past. Unitron’s newest products look great, fit great, and sound great right from the start! In addition, we are pleased to introduce Unitron’s newest RIC styles. Both styles share the award winning detail that Unitron is known for creating. Finally, we will introduce an improved first fit workflow and other new features in Unitron TrueFit fitting software to support the new platform.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Spring 2019-Unitron TrueFit v4.0
Presented by Sarah Schmidt, AuD, CCC-A, Jan Storhaug, AuD, CCC-A, Bill Christman, AuD
Recorded Webinar
Unitron

Presenters

Sarah Schmidt, AuD, CCC-AJan Storhaug, AuD, CCC-ABill Christman, AuD
Course: #32927Level: Intermediate1 Hour
  'the instructor was very detailed, and easy to follow'   Read Reviews
As part of our ongoing commitment to provide tools for enhancing the patient experience, we are excited to present the updated features in the newest release of Unitron’s TrueFit fitting software – version 4.0. Participants will be introduced to the Unitron’s newest products on our new platform. Participants will also learn about the latest enhancements to Insights and how to utilize these tools to address the emotional side of your patient’s journey by engaging them throughout the entire process and giving you invaluable information to truly provide the most personalized hearing solution.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Spring 2020 New Unitron Product and Technology Training
Presented by Sandie Jotrina Dela Cruz, Marion Dellamonica, AuD, Kristina Petraitis, AuD, FAAA, Bill Christman, AuD, Jan Storhaug, AuD, CCC-A
Recorded Webinar
Unitron

Presenters

Sandie Jotrina Dela CruzMarion Dellamonica, AuDKristina Petraitis, AuD, FAAABill Christman, AuDJan Storhaug, AuD, CCC-A
Course: #34234Level: Intermediate1 Hour
  'very informative loved the video!'   Read Reviews
This course will introduce Unitron’s newest products and technology. Soon patients will be able to hear the subtle nuances of speech with powerful technology that enables better understanding of who is talking, where the voice is coming from, and the underlying meaning. Participants will learn about this latest sound performance innovation, taking audibility and speech intelligibility to a whole new level.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Discover™ What's Next from Unitron
Presented by Kristina Petraitis, AuD, FAAA, Bill Christman, AuD, Jan Storhaug, AuD, CCC-A, Marion Dellamonica, AuD, Sandie Jotrina Dela Cruz, Tony Falco
Recorded Webinar
Unitron

Presenters

Kristina Petraitis, AuD, FAAABill Christman, AuDJan Storhaug, AuD, CCC-AMarion Dellamonica, AuDSandie Jotrina Dela CruzTony Falco
Course: #35128Level: Introductory2 Hours
  'The explanation of each topic along with visuals'   Read Reviews
Join us for this exciting course as we introduce the technological advancements of Unitron's newest platform, Discover Next. This course will review Unitron's new product portfolio, signature features and fitting software updates. In addition, course participants will learn about the latest enhancements to Insights, and how to utilize these tools to engage patients throughout their hearing healthcare journey and create a truly personalized solution.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More