AudiologyOnline Phone: 800-753-2160
Oticon Opn S - March 2019

When Your Patient's Grown Children are Pushing for Hearing Aids

Donald J. Schum, PhD

November 2, 2009

Share:

Question

How do you deal with patients who don't want hearing aids, but their adult children want you to fit them with hearing aids anyway?

Answer

Remember that your patient is the older person, not the children. Your job as an audiologist is not to make the grown children happy, but to clinically treat the person with hearing loss. If the children are helping that process by bringing the parent on appointments or motivating the parent to come for a hearing test in general, that's great. However, as a clinician, fitting someone with hearing aids who does not want them, does not usually lead to a successful user of hearing instruments and can create further problems such as noncompliance, resentment and conflict in the family.

As a clinician, the disconnect between the agenda of your patient and the agenda of the patient's children is a good indication that you are going to need to stop and figure out what is going on in the mindset of your patient. Maybe that person really doesn't feel he or she is having communication problems. For a person to be motivated to get hearing aids, the person has to feel that they are really having problems. They need to feel that there is symptom severity, that they are really running into situations where they are having difficulty hearing. More often, though, the person with hearing loss is just not ready or does not want to deal with the hearing problem, rather than they don't recognize it. Use the children's perceptions as a point of discussion in your counseling and be ready to take the necessary time to move the patient through the hearing aid process.

This Ask the Expert was taken from the recorded course entitled "Motivating the Older Patient to Take Action" that is part of a six part series of live, recorded and text based courses on the Human Side of the Fitting Process. View the complete course here: www.audiologyonline.com/ceus/recordedcoursedetails.asp?class_id=13126
Visit the AudiologyOnline library for other recorded courses in this series: Managing Patient Expectations and Customizing Advanced Technology Fittings and the accompanying articles to all recorded courses. Look for upcoming live courses in this series - Special Fitting Considerations, the Fine Tuning Process, and the Follow-up Process - that will be presented on 9/11/09, 10/30/09 and 12/4/09. Further details can be found in the AudiologyOnline course listings.

Don Schum currently serves as Vice President for Audiology & Professional Relations for Oticon, Inc. Previous to his position at Oticon in Somerset, Don served as the Director of Audiology for the main Oticon office in Copenhagen Denmark. In addition, he served as the Director of the Hearing Aid Lab at the University of Iowa School of Medicine (1990-1995) and as an Assistant professor at the Medical University of South Carolina (1988-1990). During his professional career, Dr. Schum has been an active researcher in the areas of Hearing Aids, Speech Understanding, and Outcome Measures. ( B.S. in Speech & Hearing Science, University of Illinois;M.A. in Audiology, University of Iowa;Ph.D. in Audiology, Louisiana State University.)


donald j schum

Donald J. Schum, PhD

Vice President of Audiology and Professional Relations, Oticon

Don Schum currently serves as Vice President for Audiology & Professional Relations for Oticon, Inc. Previous to his position at Oticon in Somerset, Don served as the Director of Audiology for the main Oticon office in Copenhagen Denmark. In addition, he served as the Director of the Hearing Aid Lab at the University of Iowa, School of Medicine (1990-1995) and as an Assistant professor at the Medical University of South Carolina (1988-1990). During his professional career, Dr. Schum has been an active researcher in the areas of Hearing Aids, Speech Understanding, and Outcome Measures. (B.S. in Speech & Hearing Science, University of Illinois M.A. in Audiology, University of Iowa Ph.D. in Audiology, Louisiana State University.)


Related Courses

Involving Communication Partners in Rehabilitation, Presented in Partnership with the Ida Institute
Presented by Anne Mette Jeppesen, MA, Ida Institute
Recorded Webinar
Oticon

Presenter

Anne Mette Jeppesen, MA, Ida Institute
Course: #258791 Hour
  'Video’s'   Read Reviews
Often communication partners find that their partner’s hearing loss significantly affects their lives, too. In many cases, however, spouses do not openly discuss their frustrations, hopes and wishes and therefore fail to address and resolve challenges. This presentation will introduce the Ida Institute Communication Partner Tools that can help the audiologist, patient and communication partner set attainable goals together.

Please note: You may earn ABA Tier 1 credits for this course if you complete it as part of the course course 26126, "Rehabilitation Tools from Ida Institute." Course 26126 contains recordings of all three events presented by Ida Institute in partnership with Oticon. ABA Tier 1 CEUs can be earned only when all modules are completed as part of course 26126.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Rehabilitation Tools from Ida Institute
Presented by Anne Mette Jeppesen, MA, Ida Institute
Recorded Webinar
Oticon

Presenter

Anne Mette Jeppesen, MA, Ida Institute
Course: #261263 Hours
  'Ida always has great new tools and resources'   Read Reviews
This course discusses tools available to the clinician through the Ida Institute that can assist with various rehabilitation needs for the patient with hearing loss. Part one reviews Communication Partner Tools that can help the audiologist, patient and communication partner set attainable goals together. Part two aims to provide a framework for understanding patients’ readiness to act on dispensers’ recommendations. Part three introduces the Ida Institute’s My World tool, which is based on play therapy principles and designed to engage the child in structured conversation about managing everyday situations.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Understanding and Treating Severe and Profound Hearing Loss
Presented by Don Schum, PhD
Recorded Webinar
Oticon

Presenter

Don Schum, PhD
Course: #266441 Hour
  'Excellent presentation regarding cochlear damage due to sensorineural pathology and the resultant challenges in treating severe and profound hearing loss'   Read Reviews
Sensorineural hearing loss represents a significant change to a set of complex physiological processes responsible for taking acoustic input and changing it into a neural code. Multiple structures and processes are affected, and the effects vary significant from patient to patient. The range and extent of the damage and the range of patient to patient variability increases as the amount of threshold loss increases. For patients with severe or profound thresholds, the ability to faithfully encode an appropriate neural code is greatly disrupted. Not only are many sounds inaudible, but those sounds that can be made intense enough to be heard may be presented to the central auditory system in a manner in which very little of the information content in the signal has been preserved. The ability to present useful information to the cognitive system in the presence of severe or profound hearing loss requires both a comprehensive understanding of the nature of these impairments and also excellent signal processing. In this seminar, the approach taken by Oticon to treat these patients in our Dynamo, Sensei SuperPower and PowerPlus products will be explained. **Please adjust volume if necessary, sound may be low at times.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Group Aural Rehabilitations (AR): Building Skills and Confidence Together
Presented by Jamie Owen
Recorded Webinar
Oticon

Presenter

Jamie Owen
Course: #281701 Hour
  'Well laid out'   Read Reviews
Hearing aids can help improve hearing and the quality of life of people with hearing loss. However, many individuals who could benefit from using hearing aids do not actually use them. Those who do use hearing aids are often left dissatisfied with them.Research has shown that Group AR programs can be an effective way of increasing both hearing aid usage and overall satisfaction. By attending group sessions, people with hearing loss and their communication partners can meet individuals who have experienced many of the same challenges and issues regarding living with hearing loss. Group AR can serve as a powerful support mechanism for people with hearing loss.This webinar will assist hearing care professionals in establishing Group AR sessions and walk them through the process of conducting a session.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More

Empower Patients to Take Action on Their Hearing, Presented in Partnership with the Ida Institute
Presented by Anne Mette Jeppesen, MA, Ida Institute
Recorded Webinar
Oticon

Presenter

Anne Mette Jeppesen, MA, Ida Institute
Course: #253831 Hour
  'I would have liked more in-depth slides so I didn't have to keep repeating the lecture to write down what was said'   Read Reviews
This course is presented by Oticon in partnership with the Ida Institute.
This presentation aims to provide a framework for understanding patients’ readiness to act on dispensers' recommendations, to empower patients to express their needs and concerns in a structured dialogue and to enable dispensers to uncover patients’ internal motivation. The presentation will introduce three tools that support the decision-making process. For more information about the Ida Institute, visit http://idainstitute.com.

Please note: You may earn ABA Tier 1 credits for this course if you complete it as part of the course course 26126, "Rehabilitation Tools from Ida Institute." Course 26126 contains recordings of all three events presented by Ida Institute in partnership with Oticon. ABA Tier 1 CEUs can be earned only when all modules are completed as part of course 26126.

View this Course for FREE.
Need CEUs? Become a AudiologyOnline member to get unlimited CEUs.

Only $99/yr

Learn More