Exam Preview for 32355: Cultural Sensitivity: Counseling and Servin

Cultural Sensitivity: Counseling and Serving Hispanic/Latino Families Effectively

Please note: exam questions are subject to change.

1. An awareness that differences and similarities exist and that they can influence values, learning, and behavior: Cultural Competence Familismo Cultural Sensitivity Triggers
2. The ability to effectively deliver services that meet the social, cultural, and linguistic needs of our patients: Cultural Competence Familismo Cultural Sensitivity Triggers
3. A Latino cultural value that refers to the importance of family loyalty, closeness, and contribution to the immediate and extended family unit: Cultural Competence Familismo Cultural Sensitivity Triggers
4. Events that ignite a negative response towards a person or group of people; negatively impacting clinical care and counseling: Cultural Competence Familismo Cultural Sensitivity Triggers
5. This type of listening comes from either responding to instructions or from allowing your emotions to take control. The listener interrupts because its built around "I'm right and you're wrong" thinking. Active Listening Committed Listening Reactive Listening Proactive Listening
6. This type of listening allows the listener to monitor the alignment between the words that are heard and the nonverbal language and behaviors of the speaker: Active Listening Committed Listening Reactive Listening Proactive Listening
7. The part of a verbal message contains the most meaning to a listener: The tone Body language The content None of the above
8. It is expected that in the year 2050, the percent Hispanic of the US population will rise to: 13% 28% 17% 22%
9. A 17-year-old Hispanic woman has shown up with her baby without an appointment and has been waiting for several hours. The audiology department is extremely busy, and despite being told she can't be seen without an appointment, she continues to wait. The receptionist brings her the standard forms, hands the mother a pen, and insists that the patient sign the consent forms. She is clearly uncomfortable. The receptionist relays the mother's apparent discomfort to the audiology manager. Based on the five questions presented in today's lecture, which of the following DOES represent why the patient may be uncomfortable in the above scenario? The patient feels like she belongs. They have acknowledged the concept of familismo The service providers are acting with authority The service providers have taken the time to find out what she's going through
10. Rebecca and Parker are an audiologist and speech therapist team who work in a busy hearing and speech clinic serving a variety of pediatric and adult patients. Mrs. Rodriguez, speaks minimal English and has arrived 10 minutes late with her son with hearing loss and suspected autism. He arrived irritated and appeared disruptive in the waiting room. Mom seemed overwhelmed with keeping his hearing aids on, as he kept trying to take them off. He was diagnosed and fit with hearing aids in a different state. She is accompanied by her three younger children. The receptionist overhears Rebecca and Parker using dismissive language about their high no-show rate of Hispanic families. Based on the five questions presented in today's lecture, which of the following represents why the patient may be uncomfortable in the above scenario? The patient does not feel like she belongs The providers are acknowledging the concept of familismo The service providers are being culturally sensitive and not representing themselves with authority The service providers have not taken the time to find out what she's going through