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Person Centered Hearing Care

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1.  What skills must professionals/clinicians show if practicing person-centered care? Eliciting patient stories, responding with empathy Diagnostic skills, treating illness, unidirectional communication Mutual understanding, promoting empowerment, shared decision-making A and C

2.  Mr. Gonzales, your client, came at the insistence of his daughter. His daughter wants her father to use hearing aids. When you talk to Mr. Gonzales he tells you that he lives alone, and that he rarely goes out to crowded places. He tells you that although he may experience some communication difficulties, he does not feel that he needs hearing instruments. What could you do to make your practice person-centered in this case? Wait and reflect on the client's journey before immediately fitting amplification Fully understand the client's unique needs and perspectives Convince Mr. Gonzales to try hearing instruments, even if you suspect he may return them A and B

3.  The biopsychosocial model or the person-centered care approach: Puts the person at the center Requires quick responses Shifts power from client to provider Invalidates the clients concerns and situation

4.  The economic benefits associated with practicing person-centered care are: Fewer unnecessary appointments Fewer hearing aid returns More effective use of appointment time All of the above

5.  The problem with the biomedical model is that it: May not account for individual differences in how illness is perceived Does not take the whole person into account Uses a one-size-fits-all approach All of the above

6.  In the biomedical model, the treatment goals are set by: The family The person seeking help The professional None of the above

7.  An economic benefit of practicing person-centered care is: More hearing aids returned Fewer unnecessary appointments More time having to counsel chronic complainers None of the above

8.  Which of the following is a clinical benefit of person-centered care? Easier to follow recommendations of the HCP Increased treatment outcomes Greater satisfaction with care A and C

9.  When practicing in a person-centered way, sometimes all that is needed is to: Acknowledge the client's feelings and concerns Show empathy Avoid any emotion or concern A and B

10.  Person-centered care is a health care approach that is: Designed around the client's needs, wants and perspectives Includes the family and respects values Is Empathic All of the above