Exam Preview

Improving Cultural Sensitivity in Hearing Health Care

---

1.  Which group was identified to become the 2nd largest religion in the US by 2030? Catholic Hindu Buddhist Islamic

2.  Hearing healthcare professionals should be mindful of patient preferences not only for ethnic diversity but also differences in: Economic status, religious beliefs, and cultural beliefs. Height and weight. Temperature of the clinic. Color of the clinic decor.

3.  Equipping members of a healthcare team to handle a diverse patient base will require: Training outside of the office. Adherence to specific and well documented policies and procedures regarding diversity. A culturally and ethnically diverse staff. Outside monitoring of office procedures.

4.  A key to delivering high quality and culturally diverse care is: Changing the way testing is performed. Focusing on patient relationships that are built on achieving satisfactory outcomes for each individual patient. Developing new word lists that are not offensive to patients. Having an environment that is culturally benign.

5.  The core of culturally sensitive communication is: Effectively communicating with all types of patients. Having all written communication reviewed by a cultural specialist to make certain it isn't offensive to anyone. Educating staff on what it's like to feel out of place. The need to develop a set of beliefs that is different than one's own.

6.  The patient experience should be: Culturally benign, not catering to any culture or ethnic persuasion. Comfortable for all groups of individuals. Adaptable so that changes can be made quickly to accommodate all patients. All of the above

7.  Cultural competence refers to ________, skills, attitudes and behavior required of a healthcare professional to provide optimal care and services to patients from a wide range of cultural and ethnic backgrounds. Knowledge Opinion Judgement None of the above

8.  One way to improve diversity in a hearing healthcare practice is to: Employ a diversity coach. Place the primary focus when hiring on diversity. You can always train employees to do a job. Think outside the box. Establish a culturally diverse committee to review potential applicants.

9.  The two most common forms of diversity that are immediately obvious in a practice are: Race and gender Gender and religious preference Religious preference and age Age and gender

10.  Simple ways to tailor the patient experience to a culturally diverse patient population may include: Having an interpreter present when seeing a patient whose first language is not English. Having furnishings that can appeal to a variety of patient body types. Having paperwork available in several different languages. Including evenings and weekends in the appointment schedules.