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Creating an Individualized Patient Experience

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1.  Which of the following remains the same if an individual pursues hearing care alone? HA adoption rate number of HAs purchased HA return rate time between purchasing new HAs

2.  Based on observational studies, what percentage of time is FCC utilized? less than 30% 50% 75% 90%

3.  The goal of motivational interviewing is to? Maintain the status quo Help people change by working through ambivalence Force people to change behaviors Impose our beliefs onto the patient

4.  To make people feel heard when they are speaking, you should? Make a reflection statement about what they said Immediately ask a follow up question move onto the next topic take notes while they are speaking

5.  Based on MarkeTrack data, 31% of hearing aid wearers continue to struggle with what? Understanding conversations in quiet Understanding the television Understanding in noise Understanding from a distance

6.  When you invite a patient to use eSolutions, they gain access to what feature in the myPhonak app? Environmental controls Remote Support Remote Control My Hearing Aids

7.  All of the following features are new advanced remote control features of the myPhonak app except: bass and treble weighting environmental balance speech focus noise reduction

8.  Phonak Remote Support uses what type of approach for remote hearing aid fine-tuning? Asynchronous Synchronous (real-time) Audio call only Store and forward

9.  To use the Phonak myCall-to-Text app, the user must have? Phonak hearing aids Hearing aids A smart phone a paid subscription

10.  What of the following was described as the least appropriate way to measure outcomes? FOCAS IOI-HA IOI-HA-SO Answer Needs assessment