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Empowerment and Behavioral Insights in Client Decision Making, presented in partnership with NAL

View Course Details Please note: exam questions are subject to change.

1.  Which of the following can help explain why clients may not be able to remember their hearing difficulties accurately in the appointment?
  1. Clients may find it hard to remember examples of their hearing difficulties on the spot
  2. Clients may find it easier to remember examples of their hearing working fine
  3. Clients, like all of us, can have limitations on their memory
  4. All of the above
2.  Which of the following is the best example of confirmation bias having an effect on the client’s memory of their results following the appointment:
  1. Clients may interpret and remember the Clinician’s description of their results in a way that fits their own opinion of their hearing ability
  2. Clients will remember exactly what the Clinician said word for word
  3. Clients may be upset about their results
  4. None of the above
3.  Approximately how much medical information provided by healthcare practitioners is forgotten immediately after an appointment:
  1. 10%
  2. 40 – 80%
  3. 100%
  4. None of the above
4.  Based on Zimmerman’s theoretical framework (1995) of empowerment, underpinning the study, which of the following components are necessary in order for an individual to become empowered?
  1. Intrapersonal, Intersectional, and Behavioral
  2. Intergenerational, Intrapersonal, and Interactional
  3. Intrapersonal, Interactional, and Behavioral
  4. Interactional, and Behavioral
5.  Which thematic dimension or theme did NOT emerge from the qualitative study investigating how empowerment manifests itself for individuals in the hearing health context?
  1. Knowledge
  2. Motivation
  3. Participation
  4. Self-efficacy

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