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Otometrics Concerned about OTC/Demo - September 2019

Any Tips of the Trade for Audiology Equipment Service and Calibration?

Kris Phillips, Eric Melton, John Brewer, Robert Gray, Tom Crisman

September 5, 2016

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Question

Any “tips of the trade” for practice owners and audiologists when it comes to equipment service and calibration?

Answer

 

Kris Phillips: Great question!  

Here is a tip for your audiometer: If you hear a static or crackling in your headphones, insert phones  or bone oscillator, unplug the jack from either the patch panel or the audiometer and use a soft cloth to clean the jack. Plug it back in and twist it around to see if noise goes away.  Another suggestion: if your tympanometer volumes are off, the probe may be plugged with wax. Clean the tip, even if you don’t see anything.  If it didn’t come with a cleaning kit or you lost it, use dental floss. 

Eric Melton: To Kris’ point, not every customer needs to schedule a service visit to resolve a problem. When speaking with customers for a service issue, 9 out of 10 times it is a matter of shipping a part to that customer that they can change themselves—as long as they are comfortable doing so. It could be as simple as cleaning out a blocked probe tip to replacing their headphone cord. We encourage our customers to call their local Audiology System service technician first… it might just save some money and down time.

John Brewer: Utilize your Audiology Systems service technicians and do not hesitate to ask them questions about your equipmentlike equipment care tips or replacement recommendations. Whether it is your local sales representative or the service technician, we are here for you. We train our team to be consultative so we can be a resource to help you every step of the wayeven beyond the equipment buying process.

Robert Gray: Look out for your “cal due” notifications. There is usually a 30-day grace period to meet these requirements, so if you happen to go past the due date, simply call our Service Scheduling to set an appointment. At Audiology Systems, we send out reminders 1-3 months prior to help our customers stay on top of the due date and give them sufficient time to plan ahead for a service appointment.

For Audiology Systems customers, finding out the due date for all your equipment could be a simple call to 855.283.7879 or completing the Service Request Form on Audiology Systems’ website.

Tom Crisman: In fact, we offer multi-year Calibration Care Plans, which not only save you time and money. You will never miss a calibration due date because you schedule service in advance, plus you get the benefit of discounted calibration service. Read more about Audiology Systems services at audiologysystems.com/services or the Audiology Systems Expo Page on AudiologyOnline.


kris phillips

Kris Phillips

Kris Phillips, Senior Service Technician at Audiology Systems, has more than 10 years of experience in the hearing care industry. After graduating from high school, Phillips honorably served in the US Navy for four years. In 2005, he started working for a local equipment distributor after completing a dual associate degree in Electrical Engineer Technology and Computer Science. He joined Audiology Systems when the company was founded in 2012 and currently works in close collaboration with Regional Service Manager Tom Crisman and the local field service team to support the needs of customers in the Central US regions, including: installation, service, calibration and repair of all makes and models of hearing and balance equipment.


eric melton

Eric Melton

Eric Melton, Regional Service Manager at Audiology Systems, has close to 20 years of experience in the hearing care instrumentation industry. He works closely with North American Service Solutions Director Scott Schulz and Regional Director Steve Nowakowski to support the needs of customers in the Eastern US regions. As Regional Service Manager, Melton is responsible for the supervision of the regional field service team who provides installation, service, calibration and repair of all products at customer sites in New York, Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, Rhode Island, Vermont, Virginia, Washington DC, North and South Carolina. Prior to joining Audiology Systems, Melton worked for a local distribution company in the northeast for 16 years where he oversaw the daily operations of its technical service team, as well as quality assurance of all audiological calibrations, repairs, equipment and procedure standards.


john brewer

John Brewer

John Brewer is the National Service Trainer at Audiology Systems. Along with the Education Team, he leads the National Training Program and works closely with the seasoned service professionals within the team to apply their breadth of knowledge and experience to whole organization. Brewer has more than 40 years of experience in the vestibular and hearing industries.  Brewer is a highly trained technical expert across platforms and manufacturers.  A veteran of the United States Air Force, Brewer began his career as an electronic technician. He founded Acousti-Medical Instruments in 1980 and his dedication to excellence in sales, service and consulting has resulted in multiple “Dealer of the Year” awards for his organization.


robert gray

Robert Gray

Robert Gray, Regional Service Manager at Audiology Systems, has decades of experience in the hearing instrumentation industry. He works closely with Chris Nash, North American Service Solutions Director Scott Schulz, and Regional Director John Buswold to support the needs of customers in the Western US regions. As Regional Service Manager, Gray is responsible for the supervision of the regional field service team who provides installation, service, calibration and repair of all products at customer sites in Texas, California, Oklahoma, Nevada, Arizona and New Mexico. Prior to joining the Audiology Systems team, he was a sales manager at Texas-based Audio Electronics Inc., the leading instrumentation distributor in Texas for the past 30 year and now an Otometrics company.

 


tom crisman

Tom Crisman

Tom Crisman, Regional Service Manager at Audiology Systems, has more than 20 years of experience in the hearing care industry. He joined Audiology Systems as a service technician when the company was founded in 2012, and was later promoted to a supervisory role. He work closely with John Berry, North American Service Solutions Director Scott Schulz, and Regional Director Eileen Kosowicz to support the needs of customers in the Central US regions. As Regional Service Manager, Crisman is responsible for the supervision of the regional field service team who provides installation, service, calibration and repair of all products at customer sites in the Dakotas, Iowa, Illinois, Kansas, Missouri, Nebraska, Wisconsin and Minnesota.


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