Understanding generational differences can help to improve communication, increase workplace engagement, and lead to more productive audiological counseling and treatment. This course series will provide audiologists with information and ideas for working more effectively with people across the lifespan.
Course created on April 1, 2019
- After this course, participants will be able to define and characterize Millennial, Baby Boomer, Gen X, etc, and list ways in which the field of audiology might need to change to accommodate for the shift in generational culture.
- After this course, participants will be able to demonstrate the most appropriate counseling strategies when working with millennial parents of a child/children with hearing loss and describe new best practices (i.e. social media interactions, appropriate use of language and follow-up methods) in a pediatric practice to better attract and retain millennial parents.
- After this course, participants will be able to describe a model for integrating psychology and audiology services and discuss strategies for counseling complex families.
- After this course, participants will be able to identify how revenue and clinical skills can be used to calculate worth and complete a strategy for income justification.
|0-60 Minutes||Gen What? An Audiologist's Guide to Generational Differences|
|60-120 Minutes||Re-Calibrating Pediatric Counseling for the Millennial Parent|
|120-180 Minutes||A New Generational Approach: Integrating Psychology and Audiology Care|
|180-240 Minutes||Learn to Earn the Salary You Deserve: Negotiating Like a Boss|
Yell Inverso, AuD, PhD
Yell Inverso, AuD, PhD, currently serves as the Director of Audiology at Nemours Center for Pediatric Communication, in the Delaware Valley. She received her Au.D and later her PhD from Gallaudet University in Washington, DC. Dr. Inverso’s clinical and research interests include the hearing brain, childhood misophonia, cochlear implantation, and assessment development. In recent years, she has focused her attention on the administrative leadership and growth of the multidisciplinary programs affiliated with pediatric communication. Dr. Inverso has held adjunct faculty appointments at Gallaudet, Salus University and the School of Medicine at the University of Pennsylvania. She has multiple publications and chapters in her areas of interest and mentors young audiologists and researchers. Additionally, Dr. Inverso serves on the advisory boards of the International Misophonia Research Network and Misophonia Kids and in 2016 was elected President of the Society of Ear Nose and Throat Advances in Children (SENTAC).
Elizabeth Haley, AuD, CCC-A
Elizabeth Haley, AuD, CCC-A, is a clinical and research audiologist. Currently, she holds a joint position as a clinical audiologist at the UPMC Children’s Hospital of Pittsburgh and as a research coordinator in the Pittsburgh’s Department of Veterans Affairs Hospital.
After completing her clinical doctorate in audiology at the University of Pittsburgh, Elizabeth returned to pursue a PhD in audiology. Her research interests include: pediatric speech and music perception, neurobiological correlates of language development in children, central auditory processing disorder, language learning in children with hearing loss and knowledge transfer in perceptual learning.
Emily Jo Venskytis, AuD, FAAA
Emily Jo Venskytis, AuD, FAAA is a pediatric audiologist at UPMC Children’s Hospital of Pittsburgh. At the Children’s Hospital, she is the audiology liaison to both the Congenital Ear and Cleft-Craniofacial multidisciplinary teams. Emily enjoys practicing across the breadth of an audiologist’s scope of practice and provides diagnostic testing via behavioral and objective means in addition to amplification/management including hearing aids, bone-anchored devices, and cochlear implants for patients from birth to age 21.
Michael Hoffman, PhD
Dr. Michael Hoffman is currently a Psychology Fellow at Nemours/AI duPont Hospital for Children with a specialization in working with children with hearing loss. Dr. Hoffman completed his Ph.D. through the University of Miami Clinical Psychology program and his pediatric psychology residency through Nemours/AI duPont Hospital for Children. His research and clinical work has centered on integrating psychological services into Audiology/ENT clinics and improving quality of life in children and adolescents with hearing loss.
Natalie Phillips, AuD
Dr. Natalie Phillips is the Senior Audiologist with Advanced Otolaryngology and Audiology in Fort Collins, Colorado. Dr. Phillips has served on the Board of Directors for the Colorado Academy of Audiology and on various convention committees for the American Academy of Audiology as well as the Support Personnel Task Force. Dr. Phillips has experience developing early hearing detection programs in various hospitals throughout the state of Texas. Her work then took her to Southern California, where she collaborated with a neurotologist, taking over the practice of Dr. William House. She has participated in research within the field of audiology, including cochlear implants, tinnitus devices and a fully implantable hearing system. Dr. Phillips is particularly interested in tinnitus and has been providing tinnitus and sound sensitivity therapy options to patients for the past 20 years. In addition to seeing patients and being involved in research and on clinical advisory boards,she continues to pursue opportunities to participate in humanitarian audiology as well as believes in connecting with people both inside and outside of the hearing industry to be able to make a bigger impact in the world.
Dr. Phillips served on the Legacy Project Steering Committee and is a Global Ambassador Emeritus for Empowering A Billion Women by 2020 (EBW2020), a global initiative and movement to provide the tools, technology, and resources to empower women as leaders and successful entrepreneurs. Dr. Natalie Phillips is passionate about building deep relationships and authentic connections to help make a difference in the world together. She is committed to assisting individuals and businesses to become more of who they are and to live out their brand. She believes in creating environments in which people can connect on different levels to help their businesses succeed. She created and is Founder and CEO of Connect4Excellence, LLC, a company dedicated to guide individuals, entrepreneurs, and businesses to connect to their own mission and culture, to connect to others at organized events, to connect to their own voice with a bigger audience on social media, and to connect to be able to give back and create social impact. Tune in to her current podcast, Connecting A Better World, found on your podcast app of choice.
Elizabeth Haley: Financial: Elizabeth Haley is employed by UPMC Children’s Hospital of Pittsburgh. She received an honorarium for this presentation. Non-financial: Elizabeth Haley has no relevant non-financial relationships to disclose.
Emily Jo Venskytis: Financial: Emily Jo Venskytis is employed by UPMC Children’s Hospital of Pittsburgh. She received an honorarium for this presentation. Non-financial: Emily Jo Venskytis serves on the New Professionals Committee of the American Academy of Audiology.
Michael Hoffman: Financial: Michael Hoffman is currently a Psychology Fellow at Nemours/AI duPont Hospital for Children. He received an honorarium for this presentation. Non-financial: Michael Hoffman has no relevant non-financial relationships to disclose.
Natalie Phillips: Financial: Natalie Phillips is an audiologist with Advanced Otolaryngology and Audiology in Fort Collins, Colorado and is Founder and CEO of Connect4Excellence, LLC. She received an honorarium for presenting this course. Non-financial: Natalie Phillips has no relevant non-financial relationships to disclose.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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American Academy of Audiology
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Australian College of Audiology
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British Academy of Audiology
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Canadian Academy of Audiology
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California Speech-Language Pathology & Audiology Board
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International Hearing Society
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New Zealand Audiological Society
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Speech-Language & Audiology Canada
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American Board of Audiology
This Continuing Education activity represents 4 Tier 1 continuing education hours toward the American Board of Audiology recertification requirements.