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Lost In Translation: Ensuring Non-English Speaking Patients Receive Accurate Health Information

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1.  How many of the 15 National Standards for Culturally and Linguistically Appropriate Services in Health and Healthcare (CLAS) are directly related to language? 2 4 8 16

2.  According to the national estimates of professional interpreter use in the ambulatory setting, what percentage of physicians reported NEVER using professional interpreters? 39% 29% 19% 79%

3.  What are some of the interpreting errors that can occur in a clinical encounter? Addition Omission Editorializing All of the above

4.  When working with interpreters in a clinical setting the healthcare provider should: Avoid the triangular set up Always sit behind the patient, so the patient can see the interpreter Face the patient, and ask the interpreter to sit behind slightly to the side of the patient A & C

5.  When a patient and the provider speak the same language, patients are more likely to: Ask more questions Understand their conditions better Adhere to recommendations more All of the above