Modern computer-based office management systems enable clinicians and managers to gather accurate, real time data about the daily operation of their practice. Relying on years of practical experience using KPIs, the authors demonstrate how to choose the right KPIs, establish benchmarks and use these benchmarks as part of a comprehensive business strategy for Audiology/ENT practices.
Course created on November 1, 2015
- As a result of this Continuing Education Activity, participants will be able to identify the long term value of devising KPIs for a practice.
- As a result of this Continuing Education Activity, participants will be able to explain how to implement a comprehensive strategy of incremental improvement of a practice through collection and use of KPI data.
- As a result of this Continuing Education Activity, participants will be able to explain the inter-connectedness of culture, goals and KPIs and the impact each has on overall financial performance of a practice.
Brian Taylor, AuD
Brian Taylor, AuD, is Senior Director, Clinical Affairs, for Turtle Beach/Hypersound. He continues to serve as Editor of Audiology Practices, the quarterly publication of the Academy of Doctors of Audiology. During the first fifteen years of his career, he practiced clinical audiology in both medical and retail settings. Since 2005, Dr. Taylor has held a variety of leadership & management positions within the hearing aid industry in both the United States and Europe. He has published over 50 articles and book chapters on topics related to hearing aids, diagnostic audiology and business management. Brian has authored three text books: Fitting and Dispensing Hearing Aids (co-authored with Gus Mueller), Consultative Selling Skills for Audiologists, and Quality in Audiology: Design & Implementation of the Patient Experience. His latest book, Marketing in an Audiology Practice, was published in March, 2015.
Bryan Grant has spent the last four years with Fuel Medical Group, and is currently a Regional Director for the Southeastern US. Prior to joining Fuel, Grant spent ten years with Amplifon USA in various roles, including Director of Inside Sales for the Elite Hearing Network and Director of HearPO.
Jesse Boyer has been with Fuel Medical since its’ inception 6 years ago and is currently a Regional Director for N. California and the Mountain Region. Prior to joining Fuel Medical, Boyer spent two years with Audigy Group in various roles gaining critical industry experience with a focus in finance.
Bryan Grant: Financial: Bryan Grant is employed by Fuel Medical Group. Non-financial: Bryan Grant has no non-financial relationships to disclose.
Jesse Boyer: Financial: Jesse Boyer is employed by Fuel Medical Group. Non-financial: Jesse Boyer has no non-financial relationships to disclose.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
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American Academy of Audiology
AudiologyOnline is approved by the American Academy of Audiology to offer Academy CEUs for this activity. The program is worth a maximum of 0.1 CEUs. Academy approval of this continuing education activity is based on course content only and does not imply endorsement of course content, specific products, or clinical procedure, or adherence of the event to the Academy's Code of Ethics. Any views that are presented are those of the presenter/CE Provider and not necessarily of the American Academy of Audiology.
Australian College of Audiology
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British Academy of Audiology
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Canadian Academy of Audiology
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International Hearing Society
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New Zealand Audiological Society
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Speech-Language & Audiology Canada
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